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CSA Email address

I would like to send an email with attachments to the CSA but after being on the telephone for over half an hour I have been told they do not accept emails because of security reasons - I fail to see in this day and age when you can pay for your weekly shop via a mobile phone that a government agency cannot supply an email address? I am therefore wondering if any one might possibly have an address which they have used??

Comments

  • emsywoo123
    emsywoo123 Posts: 5,440 Forumite
    Coulsa1 wrote: »
    I would like to send an email with attachments to the CSA but after being on the telephone for over half an hour I have been told they do not accept emails because of security reasons - I fail to see in this day and age when you can pay for your weekly shop via a mobile phone that a government agency cannot supply an email address? I am therefore wondering if any one might possibly have an address which they have used??

    Bluntly - no!

    With the forecast changes that is due to be amended however.
  • The only one I have is................
    ......dudley-csa@dwp.gsi.gov.uk

    it was on a letter sent to my solicitor.

    Best of luck !!
  • Coulsa1 wrote: »
    I would like to send an email with attachments to the CSA but after being on the telephone for over half an hour I have been told they do not accept emails because of security reasons - I fail to see in this day and age when you can pay for your weekly shop via a mobile phone that a government agency cannot supply an email address? I am therefore wondering if any one might possibly have an address which they have used??

    The issue is security - anyone can hack a hotmail account, so it's hard for the CSA to be able to confirm that an email coming in is indeed coming from the NRP/PWC. This is why case-officers can't email clients as well.
  • wayne0
    wayne0 Posts: 444 Forumite
    The only one I have is................
    ......dudley-csa@dwp.gsi.gov.uk

    it was on a letter sent to my solicitor.

    Best of luck !!


    ive had emails from this...
  • Denebola
    Denebola Posts: 28 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Thank you, thank you, thank you. I've been looking everywhere for this address. It's damn ridiculous the excuses they use for not accepting email. Anyone could send a letter and pretend it's from me. I fail to see the security issue. It's just another excuse to use to make the life of NRP's a pure hell.
    Cleared unsecured debt: £24786 with DMP
    May 2018 :D
  • Denebola wrote: »
    Thank you, thank you, thank you. I've been looking everywhere for this address. It's damn ridiculous the excuses they use for not accepting email. Anyone could send a letter and pretend it's from me. I fail to see the security issue. It's just another excuse to use to make the life of NRP's a pure hell.

    The email address there was from 2012 - there's no guarantee that it's correct (or even still in use).
  • jacklink
    jacklink Posts: 778 Forumite
    as it is a business e-mail address i imagine it is still in use
  • jacklink wrote: »
    as it is a business e-mail address i imagine it is still in use

    I wouldn't be so certain, teams/roles/routing change all of the time.
  • Top_Girl
    Top_Girl Posts: 1,211 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I work in HR and the same CSA want information confirming about our employees over the phone with no way of proving who they are.

    Then they ask me to phone them back on a number they've given me to confirm.

    I still insist on faxes on headed paper.
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