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Money show - 11 Dec
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Mobeer
Posts: 1,851 Forumite
On the Money show, 11 Dec, you said if a customised T-shirt bought on line was badly printed "they got the spelling wrong" then the customer is not entitled to a refund, as a customised item is exempt from distance selling rules on a refund.
But if "they", meaning the seller, got the name wrong, would the buyer not be entitled to a refund as the supplied product does not match it's description (regardless of distance selling)?
But if "they", meaning the seller, got the name wrong, would the buyer not be entitled to a refund as the supplied product does not match it's description (regardless of distance selling)?
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If the seller got the name wrong you'd be entitled to a refund but that isn't what happened in Martin's scenario.0
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