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Money show - 11 Dec

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MobeerMobeer Forumite
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Part of the Furniture 1,000 Posts Academoney Grad Photogenic
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On the Money show, 11 Dec, you said if a customised T-shirt bought on line was badly printed "they got the spelling wrong" then the customer is not entitled to a refund, as a customised item is exempt from distance selling rules on a refund.

But if "they", meaning the seller, got the name wrong, would the buyer not be entitled to a refund as the supplied product does not match it's description (regardless of distance selling)?

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