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Capita, Friends Life, Axa

I received a letter last week from Capita Tracing Services saying that policy that I had cashed in about 4 years may have a error in the way that bonuses were calculated and that I may be due a refund. My policy was with AXA but according to letter Friends Life have taken over this. Has anybody else received any thing similar and how much coudl be involved. I rang Capita and they are only a tracing service for Friends Life.

Comments

  • kingstreet
    kingstreet Posts: 39,458 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The amount would be completely dependent on the policy as the terminal bonus calculation is based on the guaranteed sum assured and the attaching bonuses.

    There's been at least one other similar case on M&E in the last week or two.
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
  • dunstonh
    dunstonh Posts: 121,388 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    They are required to trace people at maturity. It could be an insurance or a pension. Amounts could be anything from 1p upwards.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • I wont go crazy yet then :)
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