That's ASDA Price

reehsetin

velocity_boy wrote: »

what a lot of people on here seem to forget is in supermarkets you are often left to deal with someone who is treated like dirt by their manager and paid little money, have you ever heard of walking a mile in the other mans shoes?

didums, being bullied by the poor manager (not everyone on minimum wage has a bad manager and some actually manage to have some fun on the job) and who says the customer isnt some poor sod who is also being paid minimum wage, trying to feed for their family and also has an idiot manager

velocity_boy wrote: »

have you ever heard of walking a mile in the other mans shoes?

why cant the CS walk in another persons shoes, i.e. a person who is deadly worried about their child instead of being focused on poor me poor me my managers an !!!

uktim29

reehsetin wrote: »

why cant the CS walk in another persons shoes, i.e. a person who is deadly worried about their child instead of being focused on poor me poor me my managers an !!!

What are they suppose to do? Come round and visit!

It's already been mentioned it was going to get passed higher. Do you expect them to give medical advice on the phone or something! If your going to come out with the sound concerned argument, what exactly is that? People who shout down the phone often don't have very good listening skills whilst their doing it! She may have well sounded concerned. With no actual recording of the converstion none of us will actually really know what happend.

reehsetin wrote: »

why cant the CS walk in another persons shoes, i.e. a person who is deadly worried about their child instead of being focused on poor me poor me my managers an !!!

They probably do. It's suddenly occured to me this might surprise some people. People who work in customer service arn't locked in and work 24/7. They do have lives outside which will involve things going wrong and may have to complain about things. The funny thing is they often manage to do that without making a pigs ear of it like some people do on here.

reehsetin

uktim29 wrote: »

What are they suppose to do? Come round and visit!

It's already been mentioned it was going to get passed higher. Do you expect them to give medical advice on the phone or something! If your going to come out with the sound concerned argument, what exactly is that? People who shout down the phone often don't have very good listening skills whilst their doing it! She may have well sounded concerned. With no actual recording of the converstion none of us will actually really know what happend.

ask how the kid is? no where has it be said that i can see that she even asked if the kid is ok, im sorry to here that (no i dont think saying 'ill send out a letter of apology is the same)
can imagine saying to one of my customers who had a query about a dangerous item, oh it will be ok ill get head office to send you a letter of apology

poppy_the_saving_cat

If the matter was so important to you why didnt you go into the asda store and ask to speak to an actual manager??????????

daleyd

'How about you tell your suppliers in the far east to stop making shoddy goods for pittence? What good is reporting it to a manager going to do? Would it not be wise to recall these and tell the buyers that you made a mistake? Because if my son develops anything as a result of this then I'm going to be more than happy to shaft ASDA in the courts'

Don't really think this is in the remit of call centre staff, the girl said she would report it to her manager and inform the store - job done.

Also maybe things should be put into a little context, modern batteries don't leak as much as they did in years gone by, I can remember old stylee batteries that would leak at the drop of a hat, never seemed to do kids from my era any harm.

Whilst not wanting to trivialise what happened, and having every sympathy with your situation, maybe your reaction was a littile over the top. If the batteries in your remote control leaked, would you be on the phone to Sony (Or whoever) demanding they stopped making their remote controls in Taiwan?

P.S anger problems or not, if you decided to come round to where I worked and were tempted to "Slot" me as you so succinctly put it, you may well end up with a couple of leaking batteries somewhere REALLY painful

velocity_boy

reehsetin wrote: »

didums, being bullied by the poor manager (not everyone on minimum wage has a bad manager and some actually manage to have some fun on the job) and who says the customer isnt some poor sod who is also being paid minimum wage, trying to feed for their family and also has an idiot manager

why cant the CS walk in another persons shoes, i.e. a person who is deadly worried about their child instead of being focused on poor me poor me my managers an !!!

i can tell you've never been in that situation then, when you have been then you can come on here and tell me what its like!!!

for the record i don;t work in the place where i suffered the bullying anymore

working in customer services you see all extremes of human life, you get people who call you all the expletives under the sun for anything and then your manager tells you that you can't do anything for them.
one thing that working in that line of work does is teach you some sympathy for people in the same line of work that do try and help, i phoned my internet provider over a bill for £150 for their failure to take payments when an agreement was set up, i phoned the call centre and immediatly (very calmly) i might add, asked to speak to a manager and it eventually got sorted out.

taxiphil

uktim29 wrote: »

What are they suppose to do? Come round and visit!

Well, maybe, yes. Is it really such a ludicrous notion? There was a day when a decent company would have done this if a customer had gone to the effort of informing them about a child's toy which posed a safety hazard.

poppy_the_saving_cat

I totally agree with velocity boy. I work in a supermarket and have been asked on several occasions to train for customer services but have said no because i hear too many times how badly the customer service workers have been treated by members of the public.

They dont get any extra pay for it either, to be honest i think customer services should be manned by a manager at all times and not left to ordinary staff because often the customer service employee will adhere to company policy as they have been trained to, only to be over ruled by a manager if the customer kicks up a stink!!, making the customer service employee look a total plank!

A job on the customer sercice desk?? I dont think so!!!

TheImportanceOfBeingIdle

daleyd wrote: »

Don't really think this is in the remit of call centre staff, the girl said she would report it to her manager and inform the store - job done.

Also maybe things should be put into a little context, modern batteries don't leak as much as they did in years gone by, I can remember old stylee batteries that would leak at the drop of a hat, never seemed to do kids from my era any harm.

Whilst not wanting to trivialise what happened, and having every sympathy with your situation, maybe your reaction was a littile over the top. If the batteries in your remote control leaked, would you be on the phone to Sony (Or whoever) demanding they stopped making their remote controls in Taiwan?

P.S anger problems or not, if you decided to come round to where I worked and were tempted to "Slot" me as you so succinctly put it, you may well end up with a couple of leaking batteries somewhere REALLY painful

I don't plan on visiting Wales so there's no chance of that happening

daleyd

No worries, just thought I would point out that comments like that don't really do your case much in the way of favours.

As I said, I have every sympathy with what happened to you, maybe it's just that I'm more laid back (Maybe too much?). I am sure if there were 100 people in the same situation there would be 100 different reactions. C'est la vie.

PS hope your kiddie is OK,

ATB

DaleyD