That's ASDA Price

djl

Asda are useless and so are the management there standard compensation for ANY problems is a giftcard for £20.00

hollydays

djl wrote: »

Asda are useless and so are the management there standard compensation for ANY problems is a giftcard for £20.00

I wouldnt call that useless-most of the time I would think that was marvellous!
(Not if this was offered in the OPs case though,needs putting right.)
You shouldnt have sworn though,IMHO.

woohoo_postingid

TheImportanceOfBeingIdle wrote: »

'The way you have went on' Is that a new phrase in the English language?

Imbecile


Should be bought not brought and in any case I didn't buy it. If you're going to leave a response, at least do so knowing all the facts.

OK, so not everyone agrees with you 100% but are your arguments so poor that you have to resort to taking the rise out of people's spelling and grammar.

While we all agree that you have a right to be angry (I would be - I have a 1yr old son myself) but having a go at other posters simply because they have a different opinion to you is not on.

TheImportanceOfBeingIdle

woohoo_postingid wrote: »

OK, so not everyone agrees with you 100% but are your arguments so poor that you have to resort to taking the rise out of people's spelling and grammar.

While we all agree that you have a right to be angry (I would be - I have a 1yr old son myself) but having a go at other posters simply because they have a different opinion to you is not on.

Start reading the thread from the beginning and tell me how many times people have made assumptions because they have failed to do so.

I'm not having a go at other posters because they have a different opinion. I'm having a go because they can't be bothered to read ALL the posts.

DMass

To be honest with you mate, I've worked for numerous company's in CS and have taken the "I dont give a rats !!!" mentality for a number of reasons, for one, consumers want the products to cost next to nothing, now in order to do that we have to cut down purchase costs and to do that we have to buy rubbish. If you want something of quality go pay the money and get something good.

To illustrate my point I worked for Comet and the amount of people I have contact me because their £29.99 Matsui DVD Player was broken and had only last 9 months was phenominal, yet I cant ever remember someone ringing me saying "That £129.99 Samsung DVD player I bought is broken" all because if you pay peanuts your get monkeys.

I sympathise with the CS girl, and to be perfectly honest if you would have called me and even sounded a little aggresive I would have put the phone down on you, Im sorry but £5.40 p/h probably £4 after tax etc isnt enough to put up with rude, inconsiderate customers. I am concerned with your child dont get me wrong, but if you want to buy cheap stuff you get cheap quality.

I work in Sales now and know I can purchase good equipment for £25 and sell it for £30 giving me alright profit but I also know that people want cheap so instead I buy cheap £5 products and sell them for £15, I make more profit and consumers think they get the best value for money which is rubbish.

Im not here to rip people off but unless people realise that you get what you pay for major companies such as ASDA, Comet, Currys, PC World etc will buy crap because people dont want quality.

The girl did all she could, a down sight more than I would of done, and the only thing you can do is complain to Head Office or Trading Standards, but Im sure ASDA will have their bac covered as most companies do.

Regards

TheImportanceOfBeingIdle

DMass wrote: »

To be honest with you mate, I've worked for numerous company's in CS and have taken the "I dont give a rats !!!" mentality for a number of reasons, for one, consumers want the products to cost next to nothing, now in order to do that we have to cut down purchase costs and to do that we have to buy rubbish. If you want something of quality go pay the money and get something good.

To illustrate my point I worked for Comet and the amount of people I have contact me because their £29.99 Matsui DVD Player was broken and had only last 9 months was phenominal, yet I cant ever remember someone ringing me saying "That £129.99 Samsung DVD player I bought is broken" all because if you pay peanuts your get monkeys.

I sympathise with the CS girl, and to be perfectly honest if you would have called me and even sounded a little aggresive I would have put the phone down on you, Im sorry but £5.40 p/h probably £4 after tax etc isnt enough to put up with rude, inconsiderate customers. I am concerned with your child dont get me wrong, but if you want to buy cheap stuff you get cheap quality.

I work in Sales now and know I can purchase good equipment for £25 and sell it for £30 giving me alright profit but I also know that people want cheap so instead I buy cheap £5 products and sell them for £15, I make more profit and consumers think they get the best value for money which is rubbish.

Im not here to rip people off but unless people realise that you get what you pay for major companies such as ASDA, Comet, Currys, PC World etc will buy crap because people dont want quality.

The girl did all she could, a down sight more than I would of done, and the only thing you can do is complain to Head Office or Trading Standards, but Im sure ASDA will have their bac covered as most companies do.

Regards

Silly me. I ought to tell the missus to start buying expensive toys that are gonna get wrecked by a 2 year old. If £4 after tax isn't enough to put up with rude customers then get another job where you don't have to interact with them. Not everybody is going to ring up customer services to compliment them. This was a childs toy. DESIGNED TO BE USED IN WATER! Irrelevant of how cheap or expensive it is, it should at least be be sealed enough to stop water getting into the battery compartment.

DMass

Have you ever worked in CS?

If you imagine 5 people being rude to you a day thats fine, 10 fine, 20 starting to get annoying now, but when you think on average how many people are rude to someone working a 8 hour shift, I dont think £4 a hour is enough, that's why I left, Im not sure where the call centre is based but be greatfull you didnt get someone who couldn't understand a thing you was sayng because the call centre was in baghdad. Is it not worth spending a little more on a toy to know that it would cause a threat to your son/daughter?

Btw, Ive never had anyone ring CS to compliment any company...

Edit: Btw, did you not check that the toy was safe to be used?

TheImportanceOfBeingIdle

DMass wrote: »

Have you ever worked in CS?

If you imagine 5 people being rude to you a day thats fine, 10 fine, 20 starting to get annoying now, but when you think on average how many people are rude to someone working a 8 hour shift, I dont think £4 a hour is enough, that's why I left, Im not sure where the call centre is based but be greatfull you didnt get someone who couldn't understand a thing you was sayng because the call centre was in baghdad. Is it not worth spending a little more on a toy to know that it would cause a threat to your son/daughter?

Btw, Ive never had anyone ring CS to compliment any company...

Edit: Btw, did you not check that the toy was safe to be used?

Yes I have worked in customer service.

The toy was advertised as being a childs toy for use in the bath !!!!!!. What should we have done? Asked the store to get us a large bucket of water so we could run some rigorous tests????

How much would you suggest I spend on a toy boat that's gonna end up getting broken when he has a tantrum? You're missing the whole point. The issue is not how cheap the toy was. The issue is the toy was not fit for purpose. Not how much it cost me. It was a couple of quid. I expected it to break. What I didn't expect was it to break in the manner that it did.

DMass

You could have check to see if it was water tight if it was for aqautic use, eg rubber seals, etc.

Regardless your best bet is to go to the top

Morty_007

TheImportanceOfBeingIdle wrote: »

The toy was advertised as being a childs toy for use in the bath !!!!!!. What should we have done? Asked the store to get us a large bucket of water so we could run some rigorous tests????

Whilst I don't agree with everything you have said OP, I like that you have kept your sense of humor at this stage.

Your frustration is tangible and I'm not surprised. Regardless of how expensive/cheap the toy was, it was advertised as a bath toy. Why should you have to check if there is a seal? It has a CE stamp...isn't it the job of those who apply CE stamps to check safety and suitability of an item not the consumer? If not...whats the point?
We are told to check for the CE quality mark and we learn to trust it.

If I had been faced with a completely unempathic sales person, i'd have been furious too and probably asked to speak to a senior member of staff until I had been able to find someone who understood, I didn't want a good will gesture, or a refund. I wanted my concerns to be taken seriously. I wanted my concerns to be validated. I wanted to hear that someone understood where I was coming from.

JMHO