Mortgage Express - more bullying

jules36

Have just received a formal demand for repayment of a mortgage from Mortgage Express, due to arrears

the arrears are £200! (less than one month!!), according to the last update I had from them, and actually around £85 was paid since then.

Can they do this?

What action do you suggest?

I seriously think the manager is playing mind games to put pressure on.

It cannot be described as "reasonable " behaviour......

holly_hobby

Is there a history of arrears/late payments on this account ?

Do you have a suspended possession order in place ?

Are the £200 arrears (which do not equte to 1 mths payment) the total arrears for this period ? Or were they originally more than this, and you have reduced it to this amount ?

Ordinarilly a demand for full repayment (redemption) is not considered and issued unless there are 3+ mths arrears, with the mortgagor providing no repayment plan or mediation with the lender (ie ignoring letters, avoiding calls, etc).

Under FSA TCF regs, a lender is expected to work positively with the mortgagor in times of financial difficulty - which leads me to think that their demand for redemption is a result of historical issues on the account, and not simply in isolation to the £200 arrears you have revealled. (apolgies if this is not the case !)

Bit more meat on the bones with this one will enable us to give relevant guidance .....

Hope this helps

Holly

kingstreet

It may be part of an automated process.

Any amount of arrears spews a standard letter like a default notice which starts the lender's set procedures.

If you have an agreement with the lender as to how arrears are repaid, it may be safe to ignore the letter in question.

AFAIK Mortgage Express is administered by UKAR/NRAM, representing the interests of the taxpayer.

opinions4u

If the arrears are so small, why not just clear them?

mrchiggles

They are govt owned, they want their money back - you've given them a good excuse to ask for it back!

Conrad

jules36 wrote: »

Have just received a formal demand for repayment of a mortgage from Mortgage Express, due to arrears

the arrears are £200! (less than one month!!), according to the last update I had from them, and actually around £85 was paid since then.

Can they do this?

What action do you suggest?

I seriously think the manager is playing mind games to put pressure on.

It cannot be described as "reasonable " behaviour......

If your employer pays you halve your monthly salary you'd be cool with that and not upset then?

You agreed to a contract, and now whine when you break it.

If we all did as you do, the nation will soon become a third world mess where no one could trust anyone else to fulfil a contract / promise. Perhaps teachers should just turn up for halve a days work for example, why not!!

Wh05apk

Conrad wrote: »

. Perhaps teachers should just turn up for halve a days work for example, why not!!

Well that would be half a day more than a lot today, who simply looked out of the window, saw the snow and went back to bed, closing schools.

I sometimes wished I had a job where I got paid whether I turned up or not.

Goldiegirl

Just wondering if the OP has been in touch with the lender, to let them know why the arrears happened and to make an arrangement for the gradual clearance of the arrears.

When I worked for a big lender we were only too pleased to help our customers when they were in difficulties ...... but it's a two way street. If the customer won't talk, then what else can the lender do but write increasingly firm letters, try and visit the borrower and if that doesn't work start legal action.

I'd advise contacting the lender to make an arrangement with them, it saves a lot of stress and grief