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advice about a problem with 123 debt solutions

I have been with 123 debt solutions debt management company for a year i have been happy with there service until recently.

Out of the blue they demanded a percentage fee for them representing me in getting money back from a mis-sold PPI.
I have never asked them to represent me, never signed any paperwork concerning PPI,i searched through the general terms and conditions and in the PPI section it clearly states i have to sign the required paper work,which i have never done never authorised.
Have they broken the terms and conditions,if so what action could i take?

Comments

  • FireWyrm
    FireWyrm Posts: 6,557 Forumite
    Part of the Furniture Combo Breaker Debt-free and Proud!
    Ask them what the heck they were doing because you didnt authorise them to act on your behalf? And then tell them to stick their 'representation' fee.
    Debt Free! Long road, but we did it
    Meet my best friend : YNAB (you need a budget)
    My other best friend is a filofax.
    Do or do not, there is no try....Yoda.

    [/COLOR]
  • dont use this company ... they took money from my account when i never gave the go ahead date to do so ... i cant get a refund and their telephone manner was disgusting ... they have cost me more money for extra stress..:rotfl:
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