We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

My ICE response 10 moths on..a total joke

Options
Guys, got my final response from ICE today (my case was accepted on 29th feb) total shocker …10 pages itemising my family’s heady days with the CSA, (which I haven’t been able to bring myself to fully read yet) and then a couple of conclusions. I have skimmed the letter and I am picking up a scary theme, there is nothing independent about Mr ICE, John Hanlon. (read this scary article http://www.thesun.co.uk/sol/homepage/news/4649364/The-leftie-plotters-with-one-Common-Purposeto-gag-the-Press.html)

Mine has been a pretty contentious case, ex continued to claim cb and cs for about a year (after both kids were living with me) and complicated things right left and centre (and must have done such a job on the cs and cb people cos I am actually frightened by the rank closing going on). From what I can see from the 16 pages in front of me, ICE acknowledge ZERO fault on anyone’s part …..except mine...they have even gone so far as to chin me for ‘unpaid court fees’ which I paid, but the CSA credited the money to my ex in error. Honestly I am begining to wonder if this letter is a joke!

The CSA used the “you must have child beneift to prove residency” line, and then my problems started, and it was a total nightmare, while the child benefit lot swithered over standard letter responses from parents, CSA staff cited that legislation was forcing them to stack up arrears….all the while they were quoting legislation that DOES NOT EXIST! And ICE thinks that it is a cool for them to behave that way, especially against someone like me, who ‘ has court costs I never paid’ it’s like they are saying…’mate, your slates not clean, so get over yourself’ but my slate IS clean. I was supporitng the child the csa didn’t acknowledge, the one who the ex had chucked out and who just made it onto a further education course and who begged me not to pay support for her brother and begged her father not to pursue it. When he eventually did, after his son left him, to live with me, she was devastated, as was I. not for myself, but for the insult it was to both my kids who had a value firmly stamped on their heads,……it was absolutely horrific, I paid the money, and the costs, the CSA paid it all to my ex and now feel at liberty to treat me like some petty criminal with a mucky slate!

Anyone who has dealt with this child benefit = child support regardless of residency crap ....that the CSA troll out over and over, please please please PM me, as I am taking this absolute nonsense further. Mr ICE /John Hanlon I could not be any more impressed by your total lack of effectiveness if you danced the hokey cokey at my funeral. you are a total t****r. I could rant forever!

Comments

  • Sensemaya
    Sensemaya Posts: 1,739 Forumite
    Part of the Furniture Photogenic Combo Breaker
    You off to the Parliamentary Ombudsman now?

    I would love to know who brought in the rule not allowing the public to bypass ICE ( as I did on two previous occasions). Must agree ICE are complete rubbish and totally biased.
  • All that waiting just for that !It's so demoralising !That's something to bear in mind if our case has to go as far as that !Parliamentary Ombudsman, is the next step I believe.
  • nicky3
    nicky3 Posts: 184 Forumite
    yea I believe it is, pity my local MP is a horror.

    Should I respond to ICE before progressing? They have invited me to phone if I have any queries, not that I would dream of phoning....they all try to get you to phone as you move through the complaints stage...

    ICE are stating that I owe money to the CSA for legal costs which I categorically do not and there is so much else to challenge in their letter. But it is all just such a horrendous slog. It's not even a fight over money for me, it boils down to the way I have been treated and my rights being denied as a consequence. Going to see a lawyer next week, considering taking a case against my ex directly for harassment but realistically, I probably should just give up the fight and move on.
  • Sensemaya
    Sensemaya Posts: 1,739 Forumite
    Part of the Furniture Photogenic Combo Breaker
    You must continue to fight. Don't discuss anything over the phone.

    I would advise you to send them a letter listing all the points you are going to challenge. Explain that you will be taking your case to the Parliamentary Ombudsman via your MP and the letter will be enclosed as evidence.

    The PO must then decide whether it will take your case on.

    Despite your MP being a 'horror' you have no choice but to use them.

    They want you to give up,so don't. Might be worth a chat with Stephen Lawson.

    http://www.qualitysolicitors.com/fdr/our-team/stephen-lawson
  • nicky3
    nicky3 Posts: 184 Forumite
    So that is it, 23 pages and 6500 words sent in response to ICE and to my MP with my request to go to the Ombudsman. A lot of work just to tell the story that these lunatics have created!

    I have copied both the ICE and MP in on two recent posts from this forum which related directly to this 'CB means CS' policy that the CSA seems hell bent on maintaining, despite the legislation not supporting this, and the many problems they cause by it.
  • Sensemaya
    Sensemaya Posts: 1,739 Forumite
    Part of the Furniture Photogenic Combo Breaker
    I bet you feel exhausted but with a sense of relief you have completed your letter plus evidence. The waiting now continues.

    Now you must hope the PO decide to take on your case. My fingers are crossed for you. Having used the PO twice I found them very effective and quite unbiased. But if it fails you only have Judicial Review left.

    After my ICE report ( you may have gathered I'm of the same opinion as yourself) I managed to sort my case out direct with the CSA via MP naturally, but it took months and the CSA continued to add to their incompetence along the way. My case is now not 'complicated' any more as I receive 'actual' maintenence each week.End of. No arrears and no Bolton etc. Hopefully I won't have to contact my MP again but with another 6 years to run who knows!

    The complaints procedure is designed to make it as difficult and slow as possible for us to find justice and fairness, so keep fighting.

    Good Luck.
  • nicky3
    nicky3 Posts: 184 Forumite
    Well thats the official PO form filled in for my MP to escalate, but I read somewhere that the Ombundsman only actually pursue 1.5% of their applications... That makes my chances quite slim!!
  • kevin137
    kevin137 Posts: 1,509 Forumite
    But any money owed as a result of there incompetence or claimed to be owed could just as easily be subject to a county court claim for a debt just so you know...

    And if you have all the proof, they can bring in ALL the people they like to defend there actions, your claim there would be simply monetary, and easily proved if you have such proof...

    So don't give up hope, it you win, the debt is simply registered against them and then they can only appeal it themselves, they have no option but to abide by the County Court ruling, and that is very simple to issue...

    Money Claim Online... ;)

    They will claim the County Court does not have jurisdiction, and that is simply not true, as in the UK any debt can be claimed through them. So unless they can magic legislation out of the air, then total rubbish. They will state they have a process that you must follow, which you have, but it does not say you cannot issue after that either... ;)

    So never give up hope...!!!
  • Sensemaya
    Sensemaya Posts: 1,739 Forumite
    Part of the Furniture Photogenic Combo Breaker
    nicky3 wrote: »
    ICE acknowledge ZERO fault on anyone’s part …..except mine...they have even gone so far as to chin me for ‘unpaid court fees’ which I paid, but the CSA credited the money to my ex in error. You have written proof from the court?

    Well thats the official PO form filled in for my MP to escalate, but I read somewhere that the Ombundsman only actually pursue 1.5% of their applications... That makes my chances quite slim!!Well you never know. They might take your case on. What has your MP said and the solicitor?

    I second Kevin re: SCC. As the CSA are so incompetent they might not challenge it and then you go for a default judgment. If they do you get it transferred to your local court. They might not turn up, if they do then the fun begins.

    Can I ask how much the fees were you want back?
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.