Ipod nano won't connect with laptop??

schoolrunmum

Hi all you techies, my 6 week old Ipod Nano now refuses to connect with my laptop...says something about error code 43??? Any ideas?

Cash-Cow_3

OK have you tried the obvious things, such as restarting the lap top, resetting iPod, updating iTunes software, updating the OS.

schoolrunmum

We have re started laptop, and checked for itunes updates....ipod just seems dead, we plug it in and...nothing...doesn't switch on,itunes doesn't sync with it...laptop says USB device has malfunctioned and windows does not recognise it?? It's only just over 1 month old:mad:

Cash-Cow_3

Are you saying iPod won't switch on at all? Originally you said it wouldn't connect to laptop.

Have you tried powering it up at the mains? Does it charge then?

schoolrunmum

It didn't come with a mains connector, just a charger for USB port...no,no sign of life at all....doesn't light up when you plug usb charger in..nothing..

googler

I googled "iPod error 43" and it seems many others have had the same error, and still more others have posted solutions in various places....

schoolrunmum

Yes,tried some of those. I spoke to Apple who talked me through a restart technique-no dice. Apple say it is dead and are delivering a replacement!