Competency Questions help.

NatwestInsuranceMan

I am applying for a HR job within the Civil Service, and have almost completed the application form. It needs to be in tonight as deadline is tomorrow. However i am struggling with the final two competency questions. My previous job was at a Call Center working on Home Insurance. Any help or tips, examples would be hugely appreciated.
The questions / competencies i am having problems with are below...
1. Improvement and Change
2. Planning and Managing Resource

theoretica

The examples don't have to be from work. For instance maybe you planned yourself a huge fancy wedding in budget?

MoneySavingUser

http://forums.moneysavingexpert.com/showpost.php?p=57596813&postcount=2