Unfair Default - how to remove?

FredWhispers

Great advice from Boris!

"Sounds like fraud. Probably worth dialling 999, and whilst you're at it, report those Vodafone muppets for not dealing with it properly".

It pays to look into things before jumping to conclusions!

niksyg

sistafromanothermista wrote: »

As she didn't know there was an outstanding balance why would she have thought to advise them of the change of address???

Exactly - I wouldn't contact companies I had closed accounts for of any changes of address as I wouldn't expect them to need the details.

As for why they shouldn't link the 2 accounts (old and new) - if I was after money from someone the first thing I would do would be to check if they were still a customer - or is that just too much like common sense??!

Waiting to hear back today (fingers crossed) to see what the credit department have said....

sistafromanothermista

niksyg wrote: »

Exactly - I wouldn't contact companies I had closed accounts for of any changes of address as I wouldn't expect them to need the details.

As for why they shouldn't link the 2 accounts (old and new) - if I was after money from someone the first thing I would do would be to check if they were still a customer - or is that just too much like common sense??!

Waiting to hear back today (fingers crossed) to see what the credit department have said....

I agree.
Fingers crossed for you

Vodafone

niksyg wrote: »

Exactly - I wouldn't contact companies I had closed accounts for of any changes of address as I wouldn't expect them to need the details.

As for why they shouldn't link the 2 accounts (old and new) - if I was after money from someone the first thing I would do would be to check if they were still a customer - or is that just too much like common sense??!

Waiting to hear back today (fingers crossed) to see what the credit department have said....

Hi niksyg,

Thanks for your time on the phone yesterday.

In the event that you need any further !!!istance from me you know where I am.

Kind regards,

Lee

Web Relations Team

Vodafone UK

niksyg

Thanks Lee - was just coming to report how happy I am that this issue is now resolved.

I got absolutely no where with dialling 191 and trying to sort the issue out via the normal channel fo contacting customer services, but thanks to the forum and Lee the default has now been removed and my credit report looks much healthier!

Thanks muchly!