Travelling from unmanned station

nickj_2

i would have thought that it's the train operators responsibility that their ticket collectors are able to deal with change
i would write them a letter of complaint and just for good measure one to the local papers , a little bad publicity can do wonders

paddedjohn

Its the responsibility of the customer to have the correct change, not the vendor. Why must everyone else be to blame when someone has a problem? whats wrong with taking a little responsability for your own actions? all the ops daughter needs to do is make sure she has the correct money on her when she boards the train, its not rocket science.

Fruit_and_Nut_Case

yangptangkipperbang wrote: »

Is there a working ticket machine on the station?

Point already addressed.

munchings-n-crunchings wrote: »

There is a vending machine, on the opposite platform, but it's not a particularly easy route for a disabled person.

cosmojohnson

paddedjohn wrote: »

Its the responsibility of the customer to have the correct change, not the vendor. Why must everyone else be to blame when someone has a problem? whats wrong with taking a little responsability for your own actions? all the ops daughter needs to do is make sure she has the correct money on her when she boards the train, its not rocket science.

I'm sorry, but that can't be right. It can't be reasonable for a customer to carry around bags of change on the offchance that a train guard doesn't have enough 20ps on them, or whatever. Furthermore, the customer might not even now how much a particular fare is, so how can they make sure they have the correct change?

If a customer offers to pay with legal tender (note, card, whatever) the surely they have met their end of the contract.

However, if there's some legal ruling somewhere that states it's actually "the responsibility of the customer to have the correct change" then I'll happily revise my opinion. :cool:

miduck

cosmojohnson wrote: »

I'm sorry, but that can't be right. It can't be reasonable for a customer to carry around bags of change on the offchance that a train guard doesn't have enough 20ps on them, or whatever. Furthermore, the customer might not even now how much a particular fare is, so how can they make sure they have the correct change?

If a customer offers to pay with legal tender (note, card, whatever) the surely they have met their end of the contract.

However, if there's some legal ruling somewhere that states it's actually "the responsibility of the customer to have the correct change" then I'll happily revise my opinion. :cool:

It is the responsibility of the passenger to pay the correct fare, that is the only legal obligation here. If they do not have the correct change to do this and therefore have to pay more, there is no obligation on the train operator to give change if it is not reasonably practicable to do this. For instance, many bus companies do not offer change for security reasons - this is quite lawful.

As for not knowing what the correct fare is, that argument is invalid - is it beyond anybody to check online/ make a phone call and ask etc?

p00hsticks

I'm not sure if it's a viable option, or if the ticket bought would be valid the next day, but if the vending machine is on the opposite side from where she boards in the morning, presumably it is on the same side as where she disembarks in the evening - could she perhaps buy her ticket for the next days journey from the machine then ?

luckwudaveit

p00hsticks wrote: »

I'm not sure if it's a viable option, or if the ticket bought would be valid the next day, but if the vending machine is on the opposite side from where she boards in the morning, presumably it is on the same side as where she disembarks in the evening - could she perhaps buy her ticket for the next days journey from the machine then ?

I like your thinking. I suppose the issue would then be, what if unexpectedly she didn't make the following day's journey?

I am surmising here, but if the passenger turns up with a note each day and requires the same change each day, I could see the TE / guard getting a little frustrated. I'm sure if a little effort went in to offering a few silver coins along with a note, it would make everyone's day that bit easier.

Yorkie1

thelawnet wrote: »

I would be tempted to write a strongly worded letter to EMT reminding them of their legal duties under the Disability Discrimination Act.

Minor point, but it's the Equality Act 2010 now.

paddedjohn

thelawnet wrote: »

I would be tempted to write a strongly worded letter to EMT reminding them of their legal duties under the Disability Discrimination Act.

Since when has it been discrimitary to expect a customer to have the correct fare?

paddedjohn

cosmojohnson wrote: »

I'm sorry, but that can't be right. It can't be reasonable for a customer to carry around bags of change on the offchance that a train guard doesn't have enough 20ps on them, or whatever. Furthermore, the customer might not even now how much a particular fare is, so how can they make sure they have the correct change?

If a customer offers to pay with legal tender (note, card, whatever) the surely they have met their end of the contract.

However, if there's some legal ruling somewhere that states it's actually "the responsibility of the customer to have the correct change" then I'll happily revise my opinion. :cool:

This is from the Royal Mint website.

Legal Tender Guidelines

Legal tender has a very narrow and technical meaning in the settlement of debts. It means that a debtor cannot successfully be sued for non-payment if he pays into court in legal tender. It does not mean that any ordinary transaction has to take place in legal tender or only within the amount denominated by the legislation. Both parties are free to agree to accept any form of payment whether legal tender or otherwise according to their wishes. In order to comply with the very strict rules governing an actual legal tender it is necessary, for example, actually to offer the exact amount due because no change can be demanded.

Will that change your opinion?;)