Where's my refund... since June...?

evherkes

Hi,

Following the advice so far, I sent off the notices, along with a further letter, to the two address I have and also found an e-mail address for the Group CEO so we'll see if he can help speed things up too.

I'll keep you all updated, but thank you for your help so far!

Emily

evherkes

17. Under the Consumer Credit Act 1974 you have the right to sue the supplier, us or both if you have received unsatisfactory goods or services paid for under this agreement costing more than £100 and less than £30,000.
18. You have the right to pay the balance of this credit agreement in full or in part under section 94 of the Consumer Credit Act 1974. If you wish to do this you must give notice to us before payment is made by contacting us on; telephone number 0844 822 8000, e-mail creditagreements@shopdirect.com, or in writing to Shop Direct Finance

Given the above term I have found in my Credit Agreemnt with them... Could I use Sect 75 for this TV and claim the money back and just get it disposed of myself without having to pay for the thing or continue the painful letter writing and disputing process?