Grrrr Capital One

PippaGirl_2

At the time of BR I had a debit balance of £28 on a Capital One card (I had always paid this card off in full each month previously) I thought about paying it after BR when the bill was due but thought, I'd lost the card anyway and had given it to the OR and technically it was a debt and I mustn't favour one creditor over another so didn't. Charges have been added each month so the debt is now a fair bit higher than the £28 I spent.

I informed CO by phone on one of my rare good days when I can do phones of my BR, they passed me through to two departments and then I gave them all the information, date and place of BR, reference number etc. and they thanked me and said they would make sure I was not chased any more for the balance.

I then got a CO letter thanking me for the BR information but asking me to send them copies of my BR forms from court. Tbh I ignored that thinking I'd given them all the information including the name and address of the OR covering my case, I'm on the IS register etc. and felt they needed no more.

Today I've got a letter from CO with a statement of default, giving the default date as 9th November (over 5 months after BR) and they say they may pass on and sell my account and all legal action will be taken against me to recover sums owed.

My feeling is to ignore it, wait for discharge and then contact them to request the default date is changed to BR date?

Annoying when they have all information about the BR already and I've had written conformation that they do too.

IF

I know what you mean it is so annoying they are not listening to you, I would email your OR with a copy of their letter and let them deal with it tbh.

IF...x

tigerfeet2006

Aak! useual thing that the left hand doesn't know what the right hand is doing and the computer just generates all these lovely standards letters.

I would just pass a copy on to your examiner and then forget about it until you do your clean up.

PippaGirl_2

Letter from CO today informing me they have instructed Cougar Financial Services to act on their behalf to arrange repayment. Apparently Cougar Financial Services will help me find the right solution repaying the outstanding balance! Look forward to being hounded by them then - will email them in a jiffy

balmk

PippaGirl wrote: »

My feeling is to ignore it, wait for discharge and then contact them to request the default date is changed to BR date?

...or just send them the information that they asked for (or refer them to your OR). No point in postponing the inevitable whilst then complaining that they keep writing to you.

Like many large organisations there are disconnects in the way different departments communicate. I appreciate that it's frustrating when you sometimes have to repeat yourself, but they only person who loses out when you become stubborn is yourself.

PippaGirl_2

Question re: debt recovery agencies

Does the original creditor sell the debt on to the DRA who pay a fee, which they then either manage to recoup or not.
Or does the original creditor pass the debt on to a DRA and they share the proceeds of any recovery according to a set percentage?