Credit file clean up question - Cahoot/Santander

mgarrill

Hello all

I have been cleaning up my credit file, as I am approaching 6 years discharged.

Lloyds TSB corrected their mistakes very quickly, however, I have two defaulted accounts with Cahoot - a Cahoot Current Account, and a Cahoot Flexible Loan - still showing as defaulted, and with incorrect default/discharge dates.

Try as I might to contact them, I have had no response, and my report is still incorrect.

Has anyone else had similar difficulties contacting them/getting a response?
I've tried several Santander addresses, most notably 2 Triton Square, Regent’s Place, London, and Friar’s House, PO Box 1982, Coventry.
Any other suggestions on how to contact them?

Help/guidance much appreciated

paty

mgarrill

caz2003uk

Try emailing the CEO with the template letter

[EMAIL="ceo@santander.co.uk"]ceo@santander.co.uk[/EMAIL]

mgarrill

thank you - I will

lala9

Please let us know how you get on. I to have an account with Cahoot and heard nothing back from them after sending the first letter.

mgarrill

Well, I want these defaults to be removed as soon as possible, and because the dates are incorrect, they will probably remain on there for longer than they should.
They should probably already have been removed - I would be facing a much better credit rating already if they were!

nicp60

Urgh, Cahoot have been the bane of my financial life! I have a similar issue, try this address. I also included a nice colour printout and an example of what should be changed lol!!

Credit Data Quality Team
PO Box 534
Santander House
Grafton
Gate East
Milton Keynes
MK9 1AN

HTH.

lala9

Did you get anywhere with that address?

nicp60

Still waiting to hear, but it's only been a few days. I have to say I'm not optimistic, they were simply awful when I went on my DMP

mgarrill

I've had a few emails back saying they have recieved the email, and are in the process of investigating, so fingers crossed!
will let you know when anything more concrete happens...

thanks for the suggestion

caz2003uk

mgarrill wrote: »

I've had a few emails back saying they have recieved the email, and are in the process of investigating, so fingers crossed!
will let you know when anything more concrete happens...

thanks for the suggestion

excellent news! keep an eye on your inbox and post box :-)

it worked for me so should for you too!

lala9

I emailed Tuesday morning using the CEO address, had a response on Tuesday evening saying it had been passed to the appropriate team and yesterday I checked my file and it had been done, so this is the route to use folks. Many thanks to Caz.