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In need of some advice
emma&danny
Posts: 4 Newbie
:mad:
My husband pays his debts throught CCCS. They have been very good through the process and we would reccommend them. However we have a problem with one of the creditors CCCS is paying for us.
Clydesdale Financial Services have been sending letters for the last 3 months stating the minimum payment has not been paid. They have said that the deal for the payment amount we have has expired, and they have put the minimum payment up as they are waiting for a new income and expenditure report from CCCS. I have spoken to CCCS a number of times regarding this and they have sent out 3 new I & E reports, which apparantly Clydesdale have not received.
I have asked Clydesdale if it can be faxed to them but they said it has to be posted, which is a joke as someone else at clydesdale has told me they have a backlog of post! We have now been charged 6 lots of £22.50 as that is how much it costs them to send a letter!
We just dont know what to do next. All we are trying to do is pay off the debts and they are just being added to all the time by these costs that are not our fault.
If anyone has any advice for us please let us know.
Thanks
Emma and Danny:(
My husband pays his debts throught CCCS. They have been very good through the process and we would reccommend them. However we have a problem with one of the creditors CCCS is paying for us.
Clydesdale Financial Services have been sending letters for the last 3 months stating the minimum payment has not been paid. They have said that the deal for the payment amount we have has expired, and they have put the minimum payment up as they are waiting for a new income and expenditure report from CCCS. I have spoken to CCCS a number of times regarding this and they have sent out 3 new I & E reports, which apparantly Clydesdale have not received.
I have asked Clydesdale if it can be faxed to them but they said it has to be posted, which is a joke as someone else at clydesdale has told me they have a backlog of post! We have now been charged 6 lots of £22.50 as that is how much it costs them to send a letter!
We just dont know what to do next. All we are trying to do is pay off the debts and they are just being added to all the time by these costs that are not our fault.
If anyone has any advice for us please let us know.
Thanks
Emma and Danny:(
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Comments
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Hi and welcome to MSE!
I can't help you, but there will be others who can, so just bumping it up for you.0 -
Have you had the stuff sent via a signed for or registered post? They can hardly deny receiving them then.0
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Clydesdale used to be bad for this.
Hope that you get it sorted.I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.
Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
"A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
***Fall down seven times,stand up eight*** ~~Japanese proverb. ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
One debt remaining. Home improvement loan.0 -
I would ask CCCS to send a letter of complaint on your behalf, preferably with signed for delivery, stating that you want the charges back, and for them to act on the information that has already been received.
best of luck
chevI want a job that is less than an hour driving away from my house! Are you listening universe?
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