Debenhams Christmas Spectacular

POPPYOSCAR

Lewisthewestie wrote: »

I have just phoned customer services and they have confirmed that on line orders can be returned upto 28th Jan 2013. The assisitant I spoke to was called Mujahid, and the manager is called Sarah Hudd.
customer service number is 0844 800 8877

That is interesting.

On the thread about this the Op said they had emailed Debenhams and was told it was standard 28 days.

I also looked on the website and it only mentions in store Christmas returns, nothing about on line purchases.

Have now found this


Where is my order? Problem with my orderDeliveriesReturnsReturn to store - The fastest wayReturn by courier - up to 10 working daysReturn by Royal Mail - up to 10 working daysInternational customersYour rights under Distance SellingWhat is your online refund policy?
What is your online refund policy?

Subject to the below exceptions, Debenhams is happy to exchange or refund your purchase within 28 days of delivery, for Collect from Store orders the 28 days starts after you have received your 'Order Ready for Collection' email. Your refund will be credited to the original payment card, if you have used a Debenhams gift card your refund will automatically be credited to the original gift card.

Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Throughout the Christmas period online purchases come with a temporary extension to the returns deadline - now up to 28th January 2013 - applicable to anything bought up to the last order date.