M&S site has collapsed!

wendym

Well that didn't take long!

Their shiny new website has given up under pressure, and they're not even having a sale.

Customer services have reported it.

echo

works ok for me

caz841

It's very slow. I preferred the old one...

wendym

It's having fun with me.

It has emptied my basket, and when I searched for flat casual shoes it found me an assortment of electricals, plus detachable bra straps.

barkingmadhound

It works fine for me, and there seems to be a furniture sale on there.

sharkmark

I had massive problems with my order with M&S - I ordered four items and all were in stock - I was sent an e-mail saying they would be dispatched...

2 days later I received another e-mail saying two of the four items were delayed and would be delivered 5 days later ....

the next day two of the items were delivered and although the cost of these should have been £15ish they billed my account for just £2.80 for the first two items (Weird so had to call them - I had applied some discount codes (£12.20 worth) so they had taken this off the first part of my order and just charged me £2.80

I then waited for the other two items which I really needed....

and waited....

and then received an e-mail every day saying they'd been delayed - this started about two weeks ago....

I called them - they said don't worry your items are being dispatched on such and such a day...

so I waited

and waited....

and they never arrived.

Apparently they were out of stock at the distribution warehouse despite there being HUNDREDS in the stores as everytime I went in my local M&S they were on the shelf....

SO I rang and cancelled the rest of the order...which means I got the first two items worth £15 for £2.80 which I should be pleased about but cannot help feeling more than a little let down by M&S - their customer service was very poor and the chap I spoke to blamed the new website and said that there were lots of problems like this - be careful if you are ordering a time-sensitive present or gift ...they better get it fixed soon or will end up on Watchdog or similar...