Equifax complaint - where next?

shopgirl771

I wrote a letter of complaint to equifax at the beginning of August and havent yet heard back from them.

I think I've left it long enough. Where do I escalate this matter to now if they fail to respond? It's a complaint about there service.

fermi

What sort of complaint about their service?

If they are holding inaccurate data about you then you may be able to complain to the ICO.

See: http://www.ico.gov.uk/complaints/handling/complain.aspx

If it about other aspects of their service, including how they handle any dispute over wrong info, then also see:

http://www.equifax.com/help/q32/en_uk

As per that, you can complain to the Financial Ombudsman.

http://financial-ombudsman.org.uk/consumer/complaints.htm