Scottish Power having a laugh...

Dave.The.Save

Hi there,

I moved into a new home I bought from a house I was renting from the council at the end of July there, at my old property I only had electricity and it was a pre-payment meter.

When I got in from work today I received a demand from 'Past Due Credit Solutions' stating I owe £66(including 33% admin charge :eek:) to Scottish Power. I wasn't in any debt to Scottish Power when I was in the property so I can't understand how I've accumulated this 'debt', especially since the energy I used I paid for in advance.

This demand was the first communication I've had relating to this matter.
I certainly wont be paying this, I was wondering how I should proceed.

Many Thanks

Dave

Jinx

Contact Scottish Power and ask them about it. I presume you did do final meter readings at the old property and let them know? Seems odd.

As an aside I got an email from the same company re a BSkyB debt that is outstanding. I had many debts but have never had satellite tv, so its just phishing - wonder if yours is the same?

chevalier

Forward the email to Scottish Power, it might well be a phishing try on as Jinx mentions.
chev

Dave.The.Save

It wasn't an email, it was a letter that was sent to my new house.

I'll definitely be contacting Scottish Power first thing Monday morning.

Scottish_Power

Dave.The.Save if you e-mail [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I can look into this for you. Thanks David @ ScottishPower

Deblou7

I too am having problems with Past Due Credit Solutions. A couple of months ago i received a letter from them stating that I owed a total of £3190.65 to NPower for a previous address. To be fair when I opened it I laughed because I only lived in the property for 11 months and I was on a prepay meter. I did have an outstanding debt for £395.15 for the property for NPower but that has since been dealt with. I also have another debt letter from Buchanan Clark and Wells also for NPower for the sum of £1777.20 for the same address! I wrote to both of these companies and asked for further information. I received a satisfactory reply from Buchanan and it appears that NPower are chasing me for an 8 year period at the property therefore I have replied letting them know. They boldly stated in their letter to me that they will cease any further action until they have had a chance to investigate which is what they are supposed to do. Not Past Due Credit Solutions. I had their reply which was a two line letter stating an account number and an amount outstanding it did not even confirm their clients name. The letter was headed boldly "Past Due Credit Solutions vs Miss Me"!!!!! This immediately implied to me that they were trying to intimidate me with this legal look title. I have written to them again stating that they are acting unlawfully and that if they cannot give me further information then I shall expect no more correspondence from them. It appears that this company is acting unlawfully and their tactics (despite their glowing resume on their website) are to minipulate vulnerable people into paying debts which they do not necessarily owe. I shall be writing to the OOffice of Fair Trade about this company if they continue to harrass me. Anyone else had similar problems with them?

datlex

The whole point of pre-paid meters is just that you pre-pay for your energy, by the companies releasing the energy to you they are confirming you have paid. If they have set the meter wrong that is their problem not yours!