VAT on service - not included in price

jimmo

I’m no VAT expert but it strikes me that the key question is whether you had a written or email quote.

If you did you have something to work with

If it was over the phone, do you have a recording?

If it was a verbal quote its your word against theirs.

malcolmffc

We have their written terms and conditions that just list £190 for the cleaning and £90 for the inventory. No mention of VAT. However, all the other prices they quote (e.g. Late payment letters) are quoted "£25+VAT" or similar.

antrobus

malcolmffc wrote: »

..Am I right in thinking that legally, if a price is quoted without explicitly stating it excludes VAT, it must be assumed that VAT is included?

Basically, the legal requirements are in The Price Marking Order 2004 which requires that where a "trader indicates that any product is or may be for sale to a consumer, he shall indicate the selling price of that product", and defines 'selling price' as the "final price for a unit of a product, or a given quantity of a product, including VAT and all other taxes".

Certain hotel chains recently got into a little bother for not doing that. See http://www.dailymail.co.uk/travel/article-2195676/Hotel-chains-misleading-consumers-including-VAT-headline-price.html

malcolmffc

Great, thanks!