Choppy sound and video

Old_Skool

Hi Everyone,

I'm having trouble watching youtube and my satellite card on this pc, everytime you move the mouse or open another application the sound and video becomes choppy.

I have installed the maximum ram the pc will take 2Gb, made sure the flash is up to date, checked for infections etc but cannot get to the bottom of it.

The pc has onboard graphics - intel 82945g chipset. Could this be an issue?

The PC is running vista home basic 32bit - Commit total 1.05Gb - Hijack this log below.

Many thanks in advance, much appreciated.

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 20:50:39, on 26/10/2012

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v9.00 (9.00.8112.16450)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskeng.exe

C:\WINDOWS\RtHDVCpl.exe

C:\WINDOWS\System32\igfxtray.exe

C:\WINDOWS\System32\hkcmd.exe

C:\WINDOWS\System32\igfxpers.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Real\RealPlayer\Update\realsched.exe

C:\Program Files\Logitech\SetPointP\SetPoint.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\KWorld Multimedia\HyperMedia\DTVR\Scheduled3.exe

C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Users\Deano\AppData\Local\Temp\install_flashplayer11x32ax_gtbd_chrd_dn_aih.exe

C:\Windows\system32\Macromed\Flash\FlashUtil32_11_4_402_287_ActiveX.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\CleanMem\Mini_Monitor.exe

C:\Program Files\Windows NT\Accessories\wordpad.exe

C:\Windows\system32\mmc.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [TkBellExe] "c:\program files\real\realplayer\Update\realsched.exe" -osboot

O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming

O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

O4 - HKCU\..\Run: [HM3 Agent] C:\Program Files\KWorld Multimedia\HyperMedia\DTVR\Scheduled3.exe

O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files\Common Files\LogiShrd\eReg\SetPoint\eReg.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe

O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe

O8 - Extra context menu item: Free YouTube Download - C:\Users\Deano\AppData\Roaming\DVDVideoSoftIEHelpers\freeytvdownloader.htm

O8 - Extra context menu item: Free YouTube to MP3 Converter - C:\Users\Deano\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: GB-PVR Recording Service - WelltonWay - C:\Program Files\Devnz\GBPVR\GBPVRRecordingService.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe

O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe

O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--

End of file - 6587 bytes

NiftyDigits

A PC that takes a max of 2GB RAM? Sounds as if you need to fit a Graphics card. Budget about £25 for a new one.

Make and model number?

Old_Skool

Thanks Nifty,

The motherboard is a Gigabyte GA 945GZM-S2 running a 2.8 celeron.

I used the crucial tool to identiry the maximum memory.

NiftyDigits

A no name PC?

bengalknights

You need some extra ram and possibly processing power depending on how old your pc is

Old_Skool

The pc brand went out of business a few years ago 'IQON'. Sort of confirming what i was thinking - time to retire this one lol.

NiftyDigits

bengalknights wrote: »

You need some extra ram and possibly processing power depending on how old your pc is

A Graphics card will do. I have a similar spec PC. Without the Graphics card that I added, I could forget about watching HD Video.

Example: Asus ATI Radeon HD 5450 Silent Graphics Card (1GB, DDR3, PCI-Express, Low Profile Design, Low Profile Bundled Bracket) £24.59

NiftyDigits

Old_Skool wrote: »

The pc brand went out of business a few years ago 'IQON'. Sort of confirming what i was thinking - time to retire this one lol.

Not at all. My PC has much the same spec. Now I've paired it with a 24" inch Full HD monitor in order to watch my 1080p material. Without the Graphic cards, it would not have been possible. £25 made all the difference.

Old_Skool

I have a spare PCI slot but a bit unsure when it comes to graphics cards. The pc ram is DDR2 - does the graphics card memory have to be compatible with the pc ram or is just unique to the card.

NiftyDigits

Old_Skool wrote: »

I have a spare PCI slot but a bit unsure when it comes to graphics cards. The pc ram is DDR2 - does the graphics card memory have to be compatible with the pc ram or is just unique to the card.

It's a PCI Express slot and no it doesn't matter about the RAM.

Will send you a PM in a bit.

Old_Skool

Thanks for your help so far Nifty,

I have 3 pci slots, above slot 1 the mobo has pci express written on it - would this mean all 3 slots are express?

This mobo has full height cards