job interview and need a presentation

ktcoil

Hi guys i could do with a little help please :j

I have a job interview on tuseday for a telesales superviser, working for a foodservice company, i already work for as a telesales executive within the company but there is now a superviser position and i have to do a 15 minute presentation for 15 mins which i will use flip chat paper, 3 or 4 pieces, the heading is- what will your plan be to improve the overall performance of telesales department and how will you implement this plan?- can anyone give and tips etc on anything thats good to write or how to do it, do i put any pictures on etc, i have looked online for templates but cant fid anything, only powerpoint templates but got to pay to use these sites?


thanks

Wellery82

There isn't a right or wrong with presentations. Everyone has different styles and it is more about how you leave the audience feeling, than what it is you actually say.

A general rule of thumb is to structure the presentation with -

1.) This is what i am going to tell you about (set the scene)
2.) Tell them
3.) Tell them what you just told them (sum up)

Personally i like pictures on a presentation, it is more engaging in my opinion and the content should come from you, not from a series of words on a slide. That is only my opinion though

I would suggest to come up with three or four ideas and give them guidance as to why you have chose these ideas, what you would do, and what difference it would make. Make sure you aren't suggesting things that are out of your control (ie if you say i would send everyone on training then they may question where is the budget coming from)

I haven't had any experience in telesales so am not equipped to comment. The first thought that popped into my head though was can you try and focus on an internal and an external slant

Ie externally how could you structure the team so you are maximising the amount of people you call, and targeting new markets or extending your exisiting market?

How can you make sure that the experience of the person on the end of the phone is enhanced - can you run internal training for the staff, have clearer scripts for them to use etc

Internally how do you make sure people understand expectations of them, are engaged and motivated, and also that you get ideas from your staff. Do you conduct any sessions where the team throw in their own ideas. Do they have 121s so they get to say their concern. Can you change working hours to make things better for the team and also extend the time your service in operation etc.

Good luck!

cazziebo

I'd suggest looking at the three stages

1. Where are we now - you can use your knowledge of the company to highlight what's good, don't just focus on weaknesses.

2. Where do we want to be e.g. 10% increase on conversion rate

3 - How do we get there - involve staff in building the improvement plan, look at strengths and development areas, setting individual and team targets, reviewing performance, celebrating success.

Jim's given some great advice on format and presentation. So many people think powerpoint is a transcript rather than a visual aid. Lots of pictures, very few words, and start with a big bang statement that will grab attention.

Take a few deep breaths before you begin - smile - and go for it! Best of luck

C

Savvy_Sue

Practice beforehand.

Know what's on each sheet so that you don't have to keep looking at it.

Don't stand in front of the flip chart.

Talk to the people in the room, not the floor.

Remember the deaf old lady at the back: ie speak clearly, don't gabble.

BTW, as you'll be preparing your sheets in advance, get them proof read by someone who can spell and who knows how to use capital letters and punctuation.

jobbingmusician

Have you got powerpoint on your computer? If you have, open it - you will find sample presentations there!

And here's a bit hint. In order to improve performance, you have to have targets for your department, and turn these into individual actions and objectives which are S.M.A.R.T.

InsideInsurance

To add to the general comments from others - don't read verbatim from the slides! The slides are the prompts, visual aids etc and you add the flesh to the bones when you are speaking.

The other one was always write slides like Sun headlines... it grabs attention and makes them more likely to listen to you.

In terms of the content for the presentation itself, first of all use positive language rather than negative - your looking for opportunities rather than issues.

Step one is to understand where you are now. Step two is a tactical piece to share best practice. Step three is the strategic piece such as targeting new markets etc. Step four is how you roll out the ideas and make sure they work (eg pilots, forums, reports etc). Step five putting in place the mechanisms to ensure that step 2 and 3 become a regular part of the team and not just a one off exercise.

The exact details will depend on exactly what sort of call centre it is (b2b or b2c, high volume/ low value or low volume/ high value, inbound or outbound etc)