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Natwest divulges some of my information!
don9999
Posts: 596 Forumite
I have two mortgages with Natwest.
I have just redeemed one of them, after having selling my old house.
A few days after completion I called Natwest to confirm that the mortgage had been redeemed - it hadn't yet (although i wasn't too concerned as it could have taken another few days).
However, during that call I was informed that redemption statements were issued to two solicitors firms. Now, one of them was mine, but the other I have never heard of. (They weren't the buyer's solicitors either, although that makes no difference).
On querying this, I was told that the information would not have been released without my express authority. Yet I know I had not given any. I asked for a copy of the document they had, in which I authorised the release of this information to the other person. They agreed to do so, but I received nothing.
A week later, I called again this morning, chasing this copy document. I was then put through to a Customer Care Team member who agreed to investigate today. He has just called me stating that the information had been given out, but that they can find no evidence of my authority having been given. All they could do was apologise and claim human error.
I am not happy. Is this typical of a major finance company in the UK?
They can't even get a copy of the letter sent out to that solicitors, for me.
They say it's not possible with their system. So I have no idea what details they gave out.
I have another mortgage with them. I asked them what assurance they could give me, that details of that mortgage was not given out to some third party without my express permission. In light of this example, they could not do so.
I suspect that it was not critical financial data, but without a copy of that letter, I can not be sure of that.
I feel I should be doing something about this, and warning people. but I don't know what or who.
Any comments?
Cheers,
Don
I have just redeemed one of them, after having selling my old house.
A few days after completion I called Natwest to confirm that the mortgage had been redeemed - it hadn't yet (although i wasn't too concerned as it could have taken another few days).
However, during that call I was informed that redemption statements were issued to two solicitors firms. Now, one of them was mine, but the other I have never heard of. (They weren't the buyer's solicitors either, although that makes no difference).
On querying this, I was told that the information would not have been released without my express authority. Yet I know I had not given any. I asked for a copy of the document they had, in which I authorised the release of this information to the other person. They agreed to do so, but I received nothing.
A week later, I called again this morning, chasing this copy document. I was then put through to a Customer Care Team member who agreed to investigate today. He has just called me stating that the information had been given out, but that they can find no evidence of my authority having been given. All they could do was apologise and claim human error.
I am not happy. Is this typical of a major finance company in the UK?
They can't even get a copy of the letter sent out to that solicitors, for me.
They say it's not possible with their system. So I have no idea what details they gave out.
I have another mortgage with them. I asked them what assurance they could give me, that details of that mortgage was not given out to some third party without my express permission. In light of this example, they could not do so.
I suspect that it was not critical financial data, but without a copy of that letter, I can not be sure of that.
I feel I should be doing something about this, and warning people. but I don't know what or who.
Any comments?
Cheers,
Don
There are 10 types of people in the world. Those who understand binary, and those who don't!
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I am a Mortgage AdviserYou should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0
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