How long should I wait?

GuruOnAMountain

Last Tuesday I got an email to say I'd won a Samsung SMART TV off the Littlewoods blog competition. I was chuffed to bits, as you can imagine.

The woman who emailed asked for my details and phone number so she could arrange a delivery. I was expecting I'd probably get a phone call asking when would be a good time to deliver but after a couple of days I didn't get a call.

So I emailed the woman and said I didn't want to be a pest but was just wondering if she had an idea of a delivery date for the TV just so I could make sure that someone was home for it. She replied instantly and was very polite and said that the TV was coming directly from Samsung so she would call them to chase them up and get back to me with some information.

I think I sent the email on Thursday and still haven't heard back. I don't want to be a pest because it did say on the competition terms and conditions that it can take up to 6 weeks for delivery and it isn't like I'm in any terrible rush for the TV to arrive but I would really like a delivery date so that I know I'm not going to be out and the TV turns up and then has to be taken away and then redelivered or picked up. At the same time, I don't want to look like a moany nightmare constantly emailing this poor woman from Littlewoods and it has just been over a week since I won the comp.

How long do you think is reasonable to wait before I start chasing the poor lady up about it?

createbeauty

I think you should give it a bit longer. Last Tuesday I was informed that I won:
Takeaway and Drinks (alcoholic) for 10 people
1 x Samsung 40” 3D LED TV,
1 x Samsung 3D Blu-ray player,
1 x Wii Console,
1 x Wii Dance Party: Pop Hits game,
1 x Wii Sing / 2 x Microphones.

I am still waiting for the promo company to call me and arrange delivery. The woman who called about my win did say that it can take up to 28 days to receive the prize, which seems pretty standard.

EDIT: I received all of these items today, lol!

Littlewoods

GuruOnAMountain wrote: »

Last Tuesday I got an email to say I'd won a Samsung SMART TV off the Littlewoods blog competition. I was chuffed to bits, as you can imagine.

The woman who emailed asked for my details and phone number so she could arrange a delivery. I was expecting I'd probably get a phone call asking when would be a good time to deliver but after a couple of days I didn't get a call.

So I emailed the woman and said I didn't want to be a pest but was just wondering if she had an idea of a delivery date for the TV just so I could make sure that someone was home for it. She replied instantly and was very polite and said that the TV was coming directly from Samsung so she would call them to chase them up and get back to me with some information.

I think I sent the email on Thursday and still haven't heard back. I don't want to be a pest because it did say on the competition terms and conditions that it can take up to 6 weeks for delivery and it isn't like I'm in any terrible rush for the TV to arrive but I would really like a delivery date so that I know I'm not going to be out and the TV turns up and then has to be taken away and then redelivered or picked up. At the same time, I don't want to look like a moany nightmare constantly emailing this poor woman from Littlewoods and it has just been over a week since I won the comp.

How long do you think is reasonable to wait before I start chasing the poor lady up about it?

Hi GuruOnAMountain,

We can chase this up with our Competition team!

You can email us at Help@littlewoods.co.uk and we'll forward your email on for more information on when this is expected to be delivered.

Many Thanks

Dave
Littlewoods Help Team

GuruOnAMountain

Littlewoods_company_representative wrote: »

Hi GuruOnAMountain,

We can chase this up with our Competition team!

You can email us at [EMAIL="Help@littlewoods.co.uk"]Help@littlewoods.co.uk[/EMAIL] and we'll forward your email on for more information on when this is expected to be delivered.

Many Thanks

Dave
Littlewoods Help Team

Thanks Dave! I'm really not trying to be awkward about this....was just hoping there was a chance for a delivery date so I could plan for the arrival but I'll send that address a wee email.