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PC World Curries another con
Laseranger
Posts: 1 Newbie
I have been in the market for a new laptop for a while and after much research decided the HP envy Sleekbook 6 fitted the bill.
A trawl of the web produced Pc world as the best price at £499.99
made more attractive by the offer of £150.00 trade on my old machine. I carefully read the T&Cs and all seemed well the offer did not end util 24th October so ample time.
As we had to travel to get the item I used the reserve and collect facility.
On arrival after a short wait the machine was brought to the till and a very nice surprise the price was now £449.99. I made a point of commenting to the salesperson about how the trade in made this a very good deal and he agreed!
This evening I began to fill in the online application, all was well until the form asked for the price paid i stated £449.99 and straight away a pop up told me i had to have paid £499.99
to be eligible for the Cash Back.
I went back to the Ts & Cs No mention of price I then went back to the main site and found Yes another set of subtly different Ts & Cs with a price bar.
Result no one can qualify as all PC World/Curries stores are charging the new price so they have changed the terms during the offer to ensure all claims will be rejected an obvious cost capping ploy to the detriment of the customers I will not be buying from them again.
A trawl of the web produced Pc world as the best price at £499.99
made more attractive by the offer of £150.00 trade on my old machine. I carefully read the T&Cs and all seemed well the offer did not end util 24th October so ample time.
As we had to travel to get the item I used the reserve and collect facility.
On arrival after a short wait the machine was brought to the till and a very nice surprise the price was now £449.99. I made a point of commenting to the salesperson about how the trade in made this a very good deal and he agreed!
This evening I began to fill in the online application, all was well until the form asked for the price paid i stated £449.99 and straight away a pop up told me i had to have paid £499.99
to be eligible for the Cash Back.
I went back to the Ts & Cs No mention of price I then went back to the main site and found Yes another set of subtly different Ts & Cs with a price bar.
Result no one can qualify as all PC World/Curries stores are charging the new price so they have changed the terms during the offer to ensure all claims will be rejected an obvious cost capping ploy to the detriment of the customers I will not be buying from them again.
0
Comments
-
I suggest you complain to
Kate Bickerstaffe
Marketing Director
Dixons Retail Group
Maylands Avenue
Hemel Hempstead
Hertfordshire
HP2 7TG
You might also want to complain to the Advertising Standards Authority if you think the advertisement is misleading.0
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