Sleeper train

I recently travelled on the sleeper in to Euston from Perth. On boarding the train we were advised that there were no lounge car facilities as it had broken down. I e-mailed Scotrail on my return and advised them that I felt they had failed to provide the service I had paid quite a lot of monet for. They replied that due to operational requirements they felt it better to run the train without a lounge rather than cancel the train and they did not think any form of compensation was required. Should I let it go at that or should I push a bit more? Thanks


  • agrinnall
    agrinnall Posts: 23,344 Forumite
    First Post Combo Breaker
    I guess if you keep trying you might get a voucher to spend in the lounge car (if it's open) next time you use the sleeper, although I suspect they may have the situation covered in their T&Cs.
This discussion has been closed.
Meet your Ambassadors


  • All Categories
  • 343.8K Banking & Borrowing
  • 250.3K Reduce Debt & Boost Income
  • 450K Spending & Discounts
  • 235.9K Work, Benefits & Business
  • 609K Mortgages, Homes & Bills
  • 173.4K Life & Family
  • 248.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards