We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
My sister reopened my mum's Next account, spent over £300 & now my mum is liable
clarebear007
Posts: 33 Forumite
Sorry if this is in the incorrect topic, I wasn't sure where to put it!
My sister has been doing stuff like this for years, stealing my parents' credit cards, using their accounts, using blackmail for them to give her money/get her out of trouble etc. She has a serious problem.
The latest is that my mum's just found out my sister had reopened a Next account my mum had, which was closed back in July. She managed to reopen it, obviously by pretending to be her, and spent over £300 on clothes for her DD on there. The parcels went to my mum's house, but as my mum works during the day, didn't see them. My brother had to sign for two of these parcels, but didn't think anything of it as he just assumed she had ordered something. My sister spent two other days sitting round there waiting for two more parcels. My mum only realised something was up when she received a text message from Next saying that the last parcel is due to be dispatched. She hadn't received a message for any of the previous four parcels though.
My mum spoke to Next who confirmed that the account had been closed but reopened. They said as my mum hadn't blocked the account, it isn't their fault that it was reopened [hmm] but surely if it's closed, it's closed right? Or if it needed to be blocked, why didn't they explain that to her at the time it was closed?
My brother spoke to my sister on my mum's behalf as my mum is very upset and angry as to her doing this. She wouldn't have minded if my sister had just asked, but it's going behind her back, and this isn't the first time. This has happened repeatedly in the past. My sister has got my mum into a lot of debt. My brother demanded she returned the stuff. He had a go at her and said she was selfish and that mum's very upset. My sister then texted my mum, not to apologise but to say she was not happy with how brother has threatened her and doesn't want her DD round him...
I have now texted her to say she needs to return the stuff, so either she can bring it all round to me or I can pick it up so she doesn't have to see my mum or brother, or she can drop it off at my mum's tomorrow when both of them are out. Not surprisingly, I haven't heard from her.
We have the details to make a complaint to Next, as they shouldn't have reopened that account. Surely they would have needed some kind of proof that she was who she said she was? And why did they only send a text message for the last parcel and not the previous four? My mum could have just returned them if she knew about them in the first place. But now as the account is in her name, she is liable to pay. What can she do?
My sister has been doing stuff like this for years, stealing my parents' credit cards, using their accounts, using blackmail for them to give her money/get her out of trouble etc. She has a serious problem.
The latest is that my mum's just found out my sister had reopened a Next account my mum had, which was closed back in July. She managed to reopen it, obviously by pretending to be her, and spent over £300 on clothes for her DD on there. The parcels went to my mum's house, but as my mum works during the day, didn't see them. My brother had to sign for two of these parcels, but didn't think anything of it as he just assumed she had ordered something. My sister spent two other days sitting round there waiting for two more parcels. My mum only realised something was up when she received a text message from Next saying that the last parcel is due to be dispatched. She hadn't received a message for any of the previous four parcels though.
My mum spoke to Next who confirmed that the account had been closed but reopened. They said as my mum hadn't blocked the account, it isn't their fault that it was reopened [hmm] but surely if it's closed, it's closed right? Or if it needed to be blocked, why didn't they explain that to her at the time it was closed?
My brother spoke to my sister on my mum's behalf as my mum is very upset and angry as to her doing this. She wouldn't have minded if my sister had just asked, but it's going behind her back, and this isn't the first time. This has happened repeatedly in the past. My sister has got my mum into a lot of debt. My brother demanded she returned the stuff. He had a go at her and said she was selfish and that mum's very upset. My sister then texted my mum, not to apologise but to say she was not happy with how brother has threatened her and doesn't want her DD round him...
I have now texted her to say she needs to return the stuff, so either she can bring it all round to me or I can pick it up so she doesn't have to see my mum or brother, or she can drop it off at my mum's tomorrow when both of them are out. Not surprisingly, I haven't heard from her.
We have the details to make a complaint to Next, as they shouldn't have reopened that account. Surely they would have needed some kind of proof that she was who she said she was? And why did they only send a text message for the last parcel and not the previous four? My mum could have just returned them if she knew about them in the first place. But now as the account is in her name, she is liable to pay. What can she do?
0
Comments
-
I doubt you'll get very far with Next - presumably your sister had access to passwords etc to be able to revive the account. And to be fair, it's not their fault. It's your sister's.
As an objective outsider, it seems pretty obvious to me. Your sister is a thief, report her to the police, and don't let her have access to your properties.
However, I imagine it's not that straightforward, because she has a daughter. I'm guessing she threatens to stop your family seeing her whenever she's challenged?
I know absolutely nothing about whether or not a non-parent family member can go to court to get access to a child, so I have no idea if that's an option for you.
The other option is to try and establish why she steals things and fix it (easier said than done!). Is she on drugs? Mentally ill?
I can see why you're blaming Next, but even if you managed to get somewhere with them, pretty soon it will be another company/credit card/blackmail scenario. You need to deal with the problem at it's source, which is your sister. Sorry that this isn't what you were looking for BTW, it's an awful situation and I hope you can all get it resolved! xx"Most of the people ... were unhappy... Many solutions were suggested for this problem, but most of these were largely concerned with the movements of small green pieces of paper, which is odd because on the whole it wasn't the small green pieces of paper that were unhappy." -- Douglas Adams0 -
Hi, thanks for your reply!
Sorry, I didn't mean to make it out like I was blaming Next for this all. I know my sister is at fault.
You are right, she will use the "you can't see my daughter ever again" threat, she's done it before, and unfortunately my mum has fallen for it before. After speaking to a few people, it does look like reporting her is the option, but I'm not sure if my mum will go ahead with that.
We know she has a problem. She has an issue with responsibility as well as she is often trying to find someone to have her daughter for her so she can go out or spend time with her partner... But I know she won't recognise it as a problem. I can already tell from the way she's handled the situation so far in regards to my brother that she doesn't seem to think she's done anything wrong... it's very frustrating.0 -
Time for tough love me thinks! The only way to stop your sister from acting in a criminal way is for your mum to report her to the police. If she keeps picking up the pieces, your sister will never learn.0
-
Time for mother to change all her passwords, get new credit and debit and store cards, and close down permanently all the old ones....0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.2K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards