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Don't get a Willowbrook bed.
gaspodethedog
Posts: 69 Forumite
I purchased a Willowbrook automatic/massage bed and have had a problem with it since day1.I've had engineers out 5 times to fix it and had no joy so requested a full refund but they wont give me one. I'm in the process of taking them to court.Can anyone give me any advice on the process involved?. Thanks to any responders...
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Comments
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I assume you are dealing with the people that you bought the bed from...?
How far have you got yet? have you put a small claim in yet? I will assume not.
You need to send them a letter before action stating the issues and that you want a full refund by x (give them 7 or 14 days) otherwise you will initiate small claims proceedings (send this via recorded so you can prove delivery).
If you do not get a refund then issue a claim here: https://www.moneyclaim.gov.uk/web/mcol/welcomeThinking critically since 1996....0
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