Don't get a Willowbrook bed.

gaspodethedog

I purchased a Willowbrook automatic/massage bed and have had a problem with it since day1.I've had engineers out 5 times to fix it and had no joy so requested a full refund but they wont give me one. I'm in the process of taking them to court.Can anyone give me any advice on the process involved?. Thanks to any responders...

somethingcorporate

I assume you are dealing with the people that you bought the bed from...?

How far have you got yet? have you put a small claim in yet? I will assume not.

You need to send them a letter before action stating the issues and that you want a full refund by x (give them 7 or 14 days) otherwise you will initiate small claims proceedings (send this via recorded so you can prove delivery).

If you do not get a refund then issue a claim here: https://www.moneyclaim.gov.uk/web/mcol/welcome