help needed

hardupmum33

hi i have just played the hate movie game on facebook and it told me i had won £200 motel rock voucher and that an email would be sent on how to claim prize.email recieved and it says i have won a £5 prezzie box voucher is there anything i can do,i have left a message on their facebook page but cant send a direct message as there is no option to do this thanks in advance.:(

twinklenicci

awww i dont really have any advice , hopefully someone with more know how will message you ....hope you get it sorted xx

ronansmum

Snap! Just won a £200 Motel Rocks voucher to get a £5 prezzybox voucher code. I have taken a screenshot and posted it to their page on Facebook and sent them a private inbox message also.

missk9

what game is this please? People please 'print screen' all instant wins... too many glitches around.

ronansmum

I have sent them the screenshot of the win-they have just private messaged me back to say they are looking into it.

eloisemummy

ive also won one supposedly lol

flandot

Update from their FB page:

So . . .? Fragrance UK


Morning all you lovely people! It has been brought to our attention that might be a bug in the HATES app.

We have forwarded this on to the organisers of the promotion and we should get this sorted for you ASAP.

Thanks for your patience!

eloisemummy

So . . .? Fragrance UK
Hi Gem,
We're sorry to announce that the House at the End of the Street App has been tampered with, and has been displaying the wrong prize graphics, giving away the top prize multiple times!
Please check your email for details of your correct prize. We're very sorry for any disappointment. The error has now been fixed, so hopefully this won't happen again.
Keep playing for your chance to win one of the many prizes up for grabs!!

eloisemummy

Hi Gem,

I'm getting in touch as you have been affected by a glitch in the House at the End of the Street app this morning - please accept my huge apologies for your disappointment, but the app was tampered with so a number of users were told they'd won the top prize. Unfortunately unless you have received an email stating you have won the £200 Motel Rocks voucher I'm sorry to say you haven't won the prize.

I'd like to send you a bundle of DVDs to apologise for this error- please let me know your postal address and I'll get this out to you as soon as possible.

Best,

Verity

Im happy with that hopefully you peeps that suffered from the glitch will get a stack of dvd's too xxx

hardupmum33

i got same email looking forward to reciving my dvds:j

surfboard2

How kind of them!

Well done!