Hutchinson 3G default

Saddlethor

Newbie here so please forgive me if I have posted in the wrong section. I would be very grateful if anyone could tell me if I have any form of redress on the below and if so what I can do.

I recently applied for a loan and although I could obtain one the rates offered from my bank were substantially higher than those advertised. I obtained a copy of my credit file and was surprised to see that Hutchinson 3G had marked an account I had held with them as a default. I had a three year contract with Hutchinson which I fulfilled even though the service never worked and was not fit for purpose.
I purchased a Hutchinson 3G dongle as part of a 3 year plan and received a free laptop at PC World in May 2009. Unfortunately after approximately 3 months the service provided went from adequate to non-existent. The mobile broadband service did not work at my home or in any location I travelled on business to in the UK. After countless calls to the technical support (an overseas call centre) I simply gave up using the device. In spite of this I continued to pay each month as required for a service I could not use. The deal included a laptop and I was happy to fulfil my end of the bargain and complete the credit agreement until June 2011. After my final payment had been made I contacted Hutchinson 3G customer services both by phone (another overseas call centre) and via their online contact form instructing them I no longer wished to continue using Hutchinson 3G and to cancel my account. I was informed this would be done. I cancelled my direct debit to Hutchinson 3G with my bank as it was no longer required.
In July 2011 I received a bill from Hutchinson 3G for broadband services. I again I contacted Hutchinson 3G customer services via phone and online reiterating that the service did not work, was not required or wanted and requesting that my account be cancelled. I was informed verbally that if I paid the bill over the phone that the account would be closed. I paid the bill and considered the matter closed. I received no reply from the online form.
August 2011 I received another bill from Hutchinson 3G for broadband services. I called the customer service call centre yet again and explained I did not want the service and that I had cancelled my account. I was informed that I would be refunded and the account shown as satisfied. I also again received no reply from the online form.

My credit file shows as being shown as being in default and then satisfied in default. I haven't defaulted on anything.

My only and lasting impression of Hutchinson 3G customer services was that they were there to extract the maximum amount of cash from the customer and nothing else. I have been marked as defaulting on an account / services that I did not want and had tried numerous times to close.

I have recently written to Hutchinson asking for an explanation but from what I can gather from other posts on line they rarely if ever reply. I have no paperwork to prove the above as all was done either on the phone and via their web site on line forms, of which, you do not get a copy.

What should I do?

PS Sorry for the long post.

magpiecottage

I suggest a formal complaint to Hutchinson.

Tell them that they have falsely defamed your character and you require them to immediately correct your records with the credit reference agencies, reimburse you for the extra interest costs you have been (and will be) forced to pay as a result of their error and that you require compensation for the distress and inconvenience they have caused you.