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Treating Customers Fairly - BCOBS - article by BBC

http://www.bbc.co.uk/news/business-19511542

Might be of some interest to those unfamiliar with the provisions available to assist bank customers (as am I).

Comments

  • Customers have always been able to sue their banks - if you have gone to the Ombudsman and are not happy with the outcome - you reserve the right to take it further to a court.
    A bank does not have this right and has to abide with the Ombudsman s decision.
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