digital camera from currys

craig_mason

last christmas i purchased a digital camera from currys now that camera has developed a serious fault with it's screen so what do i do take it back to currys or send it to the manufacturer
the camera is a Fuji s5600

Idiophreak

As it's 15 months old, odds-on it's out of manufacturers warranty. That means your best bet is to try Currys I guess.

I doubt they'll be much help, but will probably be able to arrange for it to be fixed (at cost).

craig_mason

you miss understood i got it the Christmas that's just gone its only 5 months old

tunesurfer

A quick google and found the fuji site for the uk with a list of numbers - give them a call and see what they say. Welcome to Mse always good to see new members.

Click below.

http://www.fujifilm.co.uk/contact/

tigergold

I would take it back to Currys, it comes with 12 month warrenty.
I'm sure i remember reading that its up to the shop that sold you the item to deal with the product if it fails, its the retailers responsility to send it back to manufacturer. Knowing currys they will probably try to fob you off, but if i was you i would expect them to replace the item as its only 5 months old.
When my cheapo camera from argos broke, took it back and they gave me another so don't see why currys should be different

vickyj

Unlss you buy curry's own warrantee then your issue is with the manufacturer and crry's will send it back for you and then fuji will fix it.
it will be quicker for you to sent it tofuli yourself i am sure but if it goes through curry's you wont have to pay for postage.
Vickyj

Kilty_2

Your issue is NOT with the manufacturer (Sale of Goods Act 1979!)

Take it back to Currys. Since it's less than 6 months old they'll definately repair/replace it for you.

craig_mason

took it back to currys who are sending to the manufacturer's for repairs

Inactive

craig_mason wrote: »

took it back to currys who are sending to the manufacturer's for repairs

Currys are a waste of space, you would have been better off sending it direct to Fuji. I sent my faulty camera back to Fuji on a Tuesday, they acknowledged receipt on the Wednesday, got an email on the Thursday saying it was fixed, got it back by Special Delivery on the Friday.

4 days in total.

Well done Fuji.:T

BettiePage

Inactive wrote: »

Currys are a waste of space, you would have been better off sending it direct to Fuji. I sent my faulty camera back to Fuji on a Tuesday, they acknowledged receipt on the Wednesday, got an email on the Thursday saying it was fixed, got it back by Special Delivery on the Friday.

4 days in total.

Well done Fuji.:T

I agree, Currys customer service is !!!!!! imo. Once they've got your money off you, they're no longer interested.

fox2319

BettiePage wrote: »

I agree, Currys customer service is !!!!!! imo. Once they've got your money off you, they're no longer interested.

I disagree completely! I've been in Currys trying to get someone to pay attention to me so that I could buy a washing machine - they weren't even interested then!

Bunch of wasters...