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OCADO - LIVING SOCIAL DEAL £50 groceries plus delivery pass plus 10% off for £40

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  • fiendishly wrote: »
    Does anyone know how the definition of 'new customer' is applied?
    I am an existing customer of ocado but my husband has never shopped with them.

    Im not a new customer but my husband was, just need a different bank card but same address ;)
    Happy days
  • This is in the fine print:
    This deal is valid only in the Bristol, Leeds, Manchester and Southampton areas that are covered within the Ocado delivery postcodes

    That's a shame :huh:

    http://www.livingsocial.com/cities/1737/deals/459678-50-of-groceries-and-6-month-anytime-delivery-pass
  • Jitterbug wrote: »

    It works everywhere though.
    Mortgage Free aged 31 :j Thanks, Martin and MSE! :money:
  • From the fine print on the LivingSocial deal page:
    Delivery Pass membership will automatically renew at the end of the initial 6-month period, and thereafter every 6 months, at the full price of £49.99 per 6 months. Ocado will email customers 28 days before the initial 6-month period expires to remind of the auto-renewal. Auto-renewal can be cancelled any time by calling Ocado on 0845 399 1122.
    So don't forget to cancel!
  • I signed up for this deal via LivingSocial website having received it in the MoneySupermarket email letter. I didn't see the small print that it is only valid in certain geographic areas. I used the voucher fine on the Ocado website and received a receipt by email with a £50 credit and free delivery, the food arrived then I got an email with the free delivery pass so all seemed fine up to this point.

    But I have now discovered that my credit card has been charged the full cost i.e. without the £50 credit. When I rang Ocado they said this was because I wasn't in the appropriate delivery area. So how come the website accepted it and I was sent a receipt showing the credit? They have suggested I get a refund from LivingSocial but unfortunately I cannot as it's more than 7 days.

    Has anybody else had the same problem and managed to resolve it? I'm waiting for a call back now from Ocado.
  • @JeremyPorteous - what was the outcome for you?

    Having been notified through MSE that the voucher would apply irrespective of your location, I also purchased the voucher. I have not yet used mine and I am just about to do so.

    Thanks.
  • My first delivery went through fine, with free delivery as expected. However, now I am trying to place another one and cannot get free delivery except for the slots that everyone gets free (10.30pm on a Saturday night, for example!). I am not seeing full price slots either though, they are all 99p-£2.99 which is baffling! Has anyone else had a similar problem?
    Mortgage Free aged 31 :j Thanks, Martin and MSE! :money:
  • Ocado honoured the deal and refunded the overcharge so good news in the end! The free delivery voucher is something that comes a few days later.
  • sophlowe45
    sophlowe45 Posts: 1,559 Forumite
    :mad:
    Sue_Donim wrote: »
    My first delivery went through fine, with free delivery as expected. However, now I am trying to place another one and cannot get free delivery except for the slots that everyone gets free (10.30pm on a Saturday night, for example!). I am not seeing full price slots either though, they are all 99p-£2.99 which is baffling! Has anyone else had a similar problem?

    it may be area specific, I have many free delivery slots but another area might not

    I read on MSE that the green delivery slots mean there is another delivery in your area. I have many of these and choose them as I initially thought they were more environmentally friendly.
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