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Exit fees: none in contract

Hi, I am looking to reclaim my exit fees, however they have come back and said there was a leaflet saying the level of fees were £150 at the time I took out the mortgage, but there is nothing in the contract. They charged me £195 and therefore have offered me a refund of £45 as a "gesture of goodwill". Is this right and should I accept?

Thanks

Comments

  • david29dpo
    david29dpo Posts: 3,986 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    it is common to have the fees on on separate leaflet. i think you should accept. £150 is not to bad these days.
  • Scott
    Scott Posts: 200 Forumite
    Who was your mortgage with, when did you sign your last contract with them and when did you redeem? That'll help us narrow it down a bit for you.
    Scott
  • Its with Bristol & West - we took it out 4 years ago and redeemed at the end of last year.

    Thanks
  • Scott
    Scott Posts: 200 Forumite
    This seems to be correct then, Lucy, the sealing fee at the time you took the contract would have been £150 and they are following the FSA statement correctly.

    Still, £45 in your pocket!
    Scott
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