How do you rate your bank account's service?

edited 14 August 2012 at 10:33AM in Money Saving Polls
6 replies 1.7K views
Former_MSE_DebsFormer_MSE_Debs Former MSE
890 Posts
edited 14 August 2012 at 10:33AM in Money Saving Polls
Poll started 13 Aug 2012


We run this poll on big banks every six months, to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE NOT RATE for your main bank current account over the LAST SIX MONTHS (please discount any service before that).





Did you vote? Why did you pick that option? Are you surprised at the results so far? Have your say below. To see the results from last time, click this

Replies

  • At the time of typing 27 people have voted saying they have had great service from Natwest/RBS over the last 6 months, for once I'm speechless!

    I voted Santander, in credit and great.

    I'd like to see a poll for OVERALL service which would include rates/value for money of service as well as purely customer service.
    If you don't like what I say slap me around with a large trout and PM me to tell me why.

    If you do like it please hit the thanks button.
  • I am with Bank of Scotland and they have been so good that I have not had to contact customer services about anything.
  • Didn't Natwest's technical problems affect Bank of Scotland? If so I think the two should have been listed separately on the poll!
    If you don't like what I say slap me around with a large trout and PM me to tell me why.

    If you do like it please hit the thanks button.
  • Didn't Natwest's technical problems affect Bank of Scotland? If so I think the two should have been listed separately on the poll!
    You mean Royal Bank of Scotland as they are the owners of Natwest
  • Interestingly you are only able to vote for 1 bank in this poll when I would think most people use more than 1 bank these days?! I use 5 all on a regular basis.

    So I chose to complain about my worst experience (which is actually with First Direct) rather than praise the one I think is the best (which for me has been Natwest).
  • Didn't Natwest's technical problems affect Bank of Scotland? If so I think the two should have been listed separately on the poll!

    I doubt it, since Bank of Scotland is part of Lloyds Banking Group whereas Natwest isn't...
    You were only killing time and it'll kill you right back
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