orange - refund

cjb_2-2

Is there any one out there who has problem with orange. I have recently purchased there text saver package and it is nt working on my phone properly. (it is still charging me for texts) I spoke to there customer services dept and they say this is a known problem. I told this to the shop and asked for my money back. Who say as i have registered it the my phone i cant have a refund and point blank refuse to give me a refund as this is their company policy. Spent 40minutes in the shop today arguing about it. Got me no where. Any advice on where to go from here ? Any replies much appreciated as this is a point of principal (damn thing only cost me a tenner).

Thanks CJB

baked_beans_lady

Hi, cjb,

try this site, they might be able to help you to solve this problem.

http://www.howtocomplain.co.uk/

shelly

Hi,cjb.Where did you get it from to only cost £10? I need another one as mine has run out.I didn't have any probs at all with mine btw.

Woby_Tide

I guess they will be hard to get now as they have to be registered by 14th September I think as Orange are discontinuing them. Might be too late for online ordering now

cjb_2-2

Thanks Baked_Beans-lady for that tip I will try it out and see where it leads me.

Shelly, I got the text saver package from the Orange shop in Wakefield, West yorkshire. It was part of a deal where if you put £20 credit on your phone you got the text saver package half price.

CJB ;D

shelly

Thanks cjb.

Woby tide didn't realise they were discontinuing the text saver and mine ran out last week!
I panicked and just called orange who confirmed they are ending it but Iv'e got one in the post.Cost £20 but still alot cheaper than without it

Glad I read this thread in the first place as I would have been sick if I'd missed the chance to get one.

;D ;D ;D

akh43

I've have problems with my textsaver for approximately six months and regularly phone orange in this regard. The last time I phoned orange I was offered £20, the cost of the textsaver, plus the textsaver would still be on my phone and i may or may not be charged for texts I send. I said I was not happy with this as I had paid for a service that I was not receiving (thought it was worth a try). She went away, rang me back 5 mins later and offered £30! Also she offered to check my account regularly and refund any texts charged for. I accepted this offer (who wouldn't) approximately 2 weeks ago and am waiting to see if she checks my account regularly and does any refunds. So far I have only been charged for a couple of texts, but if I do not hear then I will be ringing them.

It is certainly worth ringing customer service and if you are not happy, try again in the hope of receiving someone more helpful.

cjb_2-2

thank you for all the info above. It is nice to know people are having similar problems and what you are doing about it.

I feel galvanised in to action even more now.

Thanks again
CJB ;D