Tennis: Men's singles semi finals rip-off

HanoverChapel

I bought 2 tickets for Olympics tennis - specifically one of the men's singles semi finals. I have a ticket confirmation that mentions the semi finals - I did not book or specify a particular court. I was sent 2 x Court 1 tickets - only to find that both semi final matches were moved to Centre Court. LOCOG say the schedule is subject to change - fine: I would have gone to any court at any time on any date to meet their rescheduling. But rescheduling doesn't mean failing to provide the goods/service I paid for. I booked a particular sporting event, not a court. I feel ripped off by LOCOG - they took my money under false pretences. Other than writing to them and demanding my money back (which I am doing) any advice please? (Especially if any lawyers are reading this.) Is it Trading Standards we complain to if seller doesn't supply the advertised goods/services?

Sharon87

Not really their fault, I'm guessing it had to get moved because of previous rain. If it rains on the day of your event you don't get a refund because of terms and conditions, although I think you can go another day with the same ticket. That's why I chose centre court ticket to guarantee tennis matches.

You might be able to resell them back to the venue, but not sure of the process. They've moved many events around because of rain, which is what happens with sports that are weather dependent.

HanoverChapel

Thanks. They didn't "have" to move it - they chose to. And the mistake they made was specifically selling a named match - at the normal Wimbledon championships you buy a seat on a court (you choose the court) and take pot luck. We did not specify the court - they chose to allocate us to Court 1 to meet their obligation to supply us with a men's semi final match (as part of the contract of sale).

The problem is the way they mis-sold it. That's why I am asking if, in this very particular case (ie not relevant to all weather dependent sports), there is a trading standards issue here because we bought a match, not a court.