Tesco Direct goods arrived damaged

BoroPhil

So, bought a few things from Tesco, including a set of 4 red wine glasses and an ironing board.

Unfortunately, one of the glasses was split in half and the ironing board was knackered, has a bent leg.

When I take these back do you think I should be entitled to any freebies or vouchers or something like that? I'm obviously only taking the one wine glass back so I reckon at the least I should get another set of 4.

SUESMITH_2

this is a wind up right? if its a set of four they will normally expect you to return all of the pack.

why should you get anything else in compensation?

BoroPhil

why should I return the whole pack? I've paid for them, and why should I get compensation, how about for the inconvenience?

jonesMUFCforever

You don't have to send them back - just use the 3 other glasses.
Phone or email them and they will tell you what you have to do to get replacements or a refund- they might arrange to collect them.

Sorry if I sound negative but this compensation climate is plain silly.

pinky2681

if you dont want the inconvinenc of taking them back they might collect them for you if you ring and ask? I dont think your 'entitled' to anything no.

BargainJunky

I would give Tesco a call they will arrange for replacements to be sent out to you - they may collect the damaged ones they may not.

Its just bad luck they were damaged I dont think you are entitled to any compensation and I think that keeping the three glasses and returning one is a joke - you bought four so you need to return four not just the broken one. If I worked for Tesco and you returned just the broken one I would just give you one glass well packaged of course!

no1catman

op would need to contact Tesco Direct 0845 600 4411 - speak to 'After Sales' about the damaged items, they will log the details, and give info on the procedure to follow e.g. return them to the Direct desk in-store, or await collection.
All they need to do, is fufill the terms of the contract - supply goods of merchantable quality.

deanos

Deffo worth £100 compo good luck op

BoroPhil

Well, I took the damaged one back and got a new pack of four, so 7 wine glasses was the result. If you don't try, you don't get and
tbqh it was the very least we should have expected considering the inconvenience.