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payday express
Cyberleish
Posts: 3 Newbie
in Loans
just had a frustrating experience. Bank statement revealed an unauthorised payment (£60ish) attributed to payday express.
Called bank they said i needed to speak to the company as it could be some admin fee clause (that they often have).
As background i have never had an account with them nor even enquired, however i did use my debit card to clear my partners account a few months back (one off payment I presumed). I also presumed that debit card payments were one off and that a company couldn't just decide to tap into my funds whenever they felt like it. In hindsight i should have transferred funds to my partners account and let her pay it so these cowboys never got sight of my card number.
Bank also informed me that if you make a debit card payment to these companies to help somebody else out, you automatically become a guarantor.
Partner called them and they confirmed her account balance was zero but they would not send out confirmation or statement without charging for them. They would not discuss payment taken from me unless i called.
So i called and they (without taking my details) told me the payment wasnt taken by them but by a broker and that I'd need to phone the police. They insisted the broker would have got my details from an online application. I explained i'd never made an online application, never made and online payment and that the entry on my bank statement was clearly marked "Payday express". The reply was "wasn't us, call the police".
Back to bank - fraud department this time - they called the company and tried to set up a 3 way conversation, the line was poor so the bank asked the payday person to call me directly to get a better line, he refused.
Not surprised, modern day loan sharks, but very angry and frustrated. A few lessons learned this past month or so.
Firstly, the original reason for clearing the debt was that my partner's credit rating was (unnecessarily) linked to mine which caused mortgage application problems (primarily because they saw payday loans on there)
Secondly, never ever give these people your card details.
(the obvious never go to them in the first place is a given but I do understand some folks get to situation impossible on the occasion and have to do something).
Bank say they will refund the money and send me a fraud letter to sign and return. Card cancelled, will see how things go from here.
Called bank they said i needed to speak to the company as it could be some admin fee clause (that they often have).
As background i have never had an account with them nor even enquired, however i did use my debit card to clear my partners account a few months back (one off payment I presumed). I also presumed that debit card payments were one off and that a company couldn't just decide to tap into my funds whenever they felt like it. In hindsight i should have transferred funds to my partners account and let her pay it so these cowboys never got sight of my card number.
Bank also informed me that if you make a debit card payment to these companies to help somebody else out, you automatically become a guarantor.
Partner called them and they confirmed her account balance was zero but they would not send out confirmation or statement without charging for them. They would not discuss payment taken from me unless i called.
So i called and they (without taking my details) told me the payment wasnt taken by them but by a broker and that I'd need to phone the police. They insisted the broker would have got my details from an online application. I explained i'd never made an online application, never made and online payment and that the entry on my bank statement was clearly marked "Payday express". The reply was "wasn't us, call the police".
Back to bank - fraud department this time - they called the company and tried to set up a 3 way conversation, the line was poor so the bank asked the payday person to call me directly to get a better line, he refused.
Not surprised, modern day loan sharks, but very angry and frustrated. A few lessons learned this past month or so.
Firstly, the original reason for clearing the debt was that my partner's credit rating was (unnecessarily) linked to mine which caused mortgage application problems (primarily because they saw payday loans on there)
Secondly, never ever give these people your card details.
(the obvious never go to them in the first place is a given but I do understand some folks get to situation impossible on the occasion and have to do something).
Bank say they will refund the money and send me a fraud letter to sign and return. Card cancelled, will see how things go from here.
0
Comments
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This seems to happen a lot, and is tantamount to theft by the loan company IMO.
It is a good reminder to everyone to never give your card details/make a payment on behalf on a friend/family member etc0 -
When you "helped" your partner out of their tawdry mess you gave this company free rein to take out of your account. If they owe more (which no doubt they do, old habits etc) expect your cash to be all gone very, very soon.
Wish I had a partnet like that."We want the finest wines available to humanity, we want them here, and we want them now!"0 -
I've use payday express numerous times in the past (not in the past 18 months) and have never had a problem with them, they have never taken unauthorised payments from me and they definately dont have any "fees" for around £60, that amount does sound like something a broker would charge and even though your statement says payday express, I very much doubt it could be.0
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I guess the bank will get to the bottom of who took the money, have to wonder how a broker would get a hold of the details i passed only to payday express and by telephone. I found all telephone conversations to them to be most unhelpful. Have to say the first call to the bank felt equally frustrating however the fraud dept were top notch, helpful, friendly and patient (Lloyds TSB).
I have a thing about poor customer interaction, realise many of the operators will be poorly paid and their jobs involve chasing people for money but so many customer calls from all sorts of organisations border on rude.0 -
When you "helped" your partner out of their tawdry mess you gave this company free rein to take out of your account. If they owe more (which no doubt they do, old habits etc) expect your cash to be all gone very, very soon.
Wish I had a partnet like that.
That is always a worry, wont be the first time I've helped this particular partner out of a bit of financial trouble, hopefully lesson learned re payday loans but only time will tell.0 -
I'd be closing down that particular bank account and opening another one, if I'm honest.0
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