Ppi

DRUMSTAR

Hiya ive sent my letter to First Plus requesting my PPI back, there complaints department are dealing with this and have advised that they have to request the discs that my telphone conversations have been stored on! Do they actually have all calls stored??

ukdrummajor

i would say its a matter of course for any major company these days.

i used to work in a call centre for insurance (car) and we could trace any call at any time. And that was over 6 yrs ago, imagine it would be even easier now.

chani1

yes they can trace any call as all/most are recorded they will be doing this to see if ppi was mis sold, they will canx ppi but not refund any pymts made unless ppi was mis sold so by the sounds of it there just covering their own backs they may even send you a copy of the call but beware some companies charge for this.

ScoobyDooLondon_2

Do all companies do this as a matter of course?

I enquired about this with Black Horse Finance and they seemed to indicate that calls were not recorded. Anyone know if this is true?

JoeK_3

chani1 wrote: »

yes they can trace any call as all/most are recorded they will be doing this to see if ppi was mis sold, they will canx ppi but not refund any pymts made unless ppi was mis sold so by the sounds of it there just covering their own backs they may even send you a copy of the call but beware some companies charge for this.

You can always request to cancel any unused remaining portion of a PPI insurance

JoeK

DRUMSTAR

Hi thanks for the reply's.
I dont actually have my loan with First Plus any more, i settled my loan in Oct 2005 and had the PPI added onto the balance of my settlement figure!
Im trying to claim the PPI back as i was never given the option not to have it, i had sufficent insurances for redundancy and sickness with another company!

Im not that hopefull that i will get my money back im looking at ablt £6000, does anyone know of anyone who has been successfull??