Help: How do I contact Olympics organisers about non-received tickets?

MKB

I successfully ordered two Opening Ceremony tickets on the 7 June and have the confirmation email and I can see them in my online account. They have not arrived, nor has their been any email communication to say that the tickets are on their way (as there was for other tickets I ordered).

Online information said not to contact the Ticketline until 7 days before the event. I've been calling the Ticketline Customer Services number 0844 847 2012 since last Friday (seven days before the event), but it just plays a recorded message for about 2 minutes and then tells you that you will be disconnected.

I used the web contact form last Friday, got an automated acknowledgement that someone would respond "soon", but no-one has.

This morning I tried calling their Head Office number 020 3 2012 000 to ask how I can contact anyone who can help me. This kept me on hold for 18 minutes and then played a message in English and French telling me there were computer problems and then told me I would be disconnected and then did so.

This whole thing is a complete farce. How on earth do I get my tickets and my travelcards? Any useful advice much appreciated.

Update: After much trying, I managed to get through to a person on the 0844 847 2012 number in the past half hour. Seems my tickets have gone missing after printing on 17 July and after delivery to Royal Mail, but have never entered Royal Mail's tracking system.

I have to go to the Ricoh Arena in Coventry tomorrow evening to collect duplicate tickets and travelcards. I'm assured this will proceed smoothly, but after my experiences so far, I'll be amazed if this goes without hitch. I'd like my phone, fuel and ticket delivery costs refunding so that I'm not out of pocket on their breach of contract, but I don't expect that will happen either.

MKB

Collected my tickets today - 20-mile round-trip in rush hour.

There are no parking facilities anywhere near the box office for ticket collection. All you can do is pretend to be a shopper on the Tesco car park half a mile away and walk. They've managed to locate the box office at the Ricoh Arena at the further possible point to get to.

And they lied to me about the travelcards. They assured me I would be able to pick them up from the box office. Box office say they don't have any and don't plan to.

Complete farce.

RunningMan_2

Glad to hear you've got your tickets at least even though it's been a very poor experience. Enjoy tonight :-)

MKB

Thank you. It was well worth it in the end! The most magnificent show I've ever seen. (And I'm a hardened old cynic.)

Good stuff:
The show - superlatives cannot do it justice, nor can the tv coverage which I've watched three times now.
Efficiency and attitude of the troops doing security - took only 5 minutes to get in once the gates were opened, despite there being a huge amount of people already waiting.
The abundance of wild flowers everywhere.
A large cup of tea is only 99p at MacDonalds, and their staff were incredibly friendly.
Toilets pretty clean.
Took only 30 minutes from leaving stadium to arriving back in St Pancras.

Not so good stuff:
Ask two Park volunteers the same question and you get two completely different answers - they've clearly had no training.
Queues for water fountains.
The water fountains are in clusters of three, and only one has a high faucet that can be used to fill bottles - the others require you to have the bottle near horizontal which doesn't work.
Prices at all food outlets apart from MacDonalds.
In daylight, the venue buildings look pretty drab, and the Orbit looks awful. (At night, however, they're all lit up and look pretty impressive.)
People "reserving" seats for their friends who were queuing up to get food meaning those who'd already got food had nowhere to sit.
People hanging their jackets/flags over the LED light panels between seats in the Olympic stadiums and thus covering the lights.
Very loud and intrusive noise of helicopters constantly hovering over the Stadium.

custardy

MKB wrote: »

I successfully ordered two Opening Ceremony tickets on the 7 June and have the confirmation email and I can see them in my online account. They have not arrived, nor has their been any email communication to say that the tickets are on their way (as there was for other tickets I ordered).

Online information said not to contact the Ticketline until 7 days before the event. I've been calling the Ticketline Customer Services number 0844 847 2012 since last Friday (seven days before the event), but it just plays a recorded message for about 2 minutes and then tells you that you will be disconnected.

I used the web contact form last Friday, got an automated acknowledgement that someone would respond "soon", but no-one has.

This morning I tried calling their Head Office number 020 3 2012 000 to ask how I can contact anyone who can help me. This kept me on hold for 18 minutes and then played a message in English and French telling me there were computer problems and then told me I would be disconnected and then did so.

This whole thing is a complete farce. How on earth do I get my tickets and my travelcards? Any useful advice much appreciated.

Update: After much trying, I managed to get through to a person on the 0844 847 2012 number in the past half hour. Seems my tickets have gone missing after printing on 17 July and after delivery to Royal Mail, but have never entered Royal Mail's tracking system.

I have to go to the Ricoh Arena in Coventry tomorrow evening to collect duplicate tickets and travelcards. I'm assured this will proceed smoothly, but after my experiences so far, I'll be amazed if this goes without hitch. I'd like my phone, fuel and ticket delivery costs refunding so that I'm not out of pocket on their breach of contract, but I don't expect that will happen either.

did they have a tracking number?

MKB

custardy wrote: »

did they have a tracking number?

Don't know. The woman said she could see the original tickets had been printed and sent to Royal Mail, but she could see nothing after that.

custardy

MKB wrote: »

Don't know. The woman said she could see the original tickets had been printed and sent to Royal Mail, but she could see nothing after that.

saw the same line on another thread
however given they are sent Tracked,I don't quite see how their line works
They told another buyer the tracking number hadnt been allocated.
however the tracked system does this when the sender inputs sender/recipent details

MKB

Amusingly, I have just noticed that I received an automated email from LOCOG on Saturday afternoon telling me that there was not time to post my event tickets and that I would have to collect them.

Since the only event on which I had outstanding tickets was the Opening Ceremony, this email must have related to that. So they have an automated process spotting which tickets have not been delivered, and send you this email AFTER the event!