Letter from Buchanan Clark and Wells

MarieB63

Another update - well, BC&W sent a letter saying my file was on hold, then 5 days later I got another letter to say they had been instructed to carry on with the case, no letter to me from TalkTalk to say why. Today I got a 'Notice of Impending Further Action'. So fed up with this now!
Spoke to my ex last week and mentioned the Tiscali account, it turns out he wanted to close the business account from which the payments were being made, phoned TalkTalk to arrange this but as they hadn't changed the account ownership they refused to talk to him. He tried several times to get through to them but could not make any progress so stopped payments. He had no option but to contact BT to open an account with them, they couldn't take over the account as TalkTalk had blocked the number so he had to have a new phone number, losing the one he has had for over 30 years and wanted to keep!
He says TalkTalk kept sending letters but refused to speak to him when he tried to sort things out so he stopped opening them and just put them straight in the bin.
So - in summary, I am still being chased for a debt not incurred by me, my credit rating has no doubt been trashed and he has lost his cherished phone number all because the last thing TalkTalk wanted to do was Talk!!!
Now what do I do?

TalkTalk

Hi Marie,

As advised above if you contact us directly we can look into this for you.

If the change of name on the account did not go through then the user shoud have contacted the account holder to complete this action (as it requires signatures from both parties). It would also mean the user would not be able to cancel as the account is not in their name.

If the payments were just stopped this would be the reason they are outstnading and will relate to actual services. We need to look into the cancellations request and why the name change did not occur before we can make any assumptions on this.

Regards

Mark
TalkTalk Online Community Department