[TEXT DELETED BY FORUM TEAM] completsavings

kaya64

WARNING...When purchasing on ebay DO NOT TOUCH ANY FORM MARKED COMPLETE SAVINGS . They will not contact you again but will take £10 every month through your debit card . You will get no paperwork to let you know this happned, you will suddenly be £10 a month worse off . [TEXT DELETED BY FORUM TEAM] so be AWARE .....
PLEASE SHARE THIS AND PASS IT ON TO EVERYONE YOU SPEAK TO ......

amyloofoo

You bought something from them from Ebay and now they are applying monthly fees to your account? I don't know how this would happen, but have you tried contacting Ebay to let them know? They don't take kindly to people who take money without supplying goods.

bargainbetty

So, you didn't enter your details, or click the link confirming use then? If you really didn't click anything stating that you agreed to their terms, and didn't agree to to give them your bank account details (via eBay or directly) then contact eBay and ask them to check why they gave your details out to these people.

Contact the company directly and cancel, politely explaining that you did not sign up, and that your details were passed on in error - ask for a refund.

If they produce screen shots from your sign-up and agreement to use the service, and you simply didn't read the terms and conditions properly, will you come back and let us know the outcome?

kaya64

amyloofoo wrote: »

You bought something from them from Ebay and now they are applying monthly fees to your account? I don't know how this would happen, but have you tried contacting Ebay to let them know? They don't take kindly to people who take money without supplying goods.

[TEXT DELETED BY FORUM TEAM] i bought something of ebay and it came up for 20% off, i have been through my emails and i never recieved a confirmation email, if i had then i would know to cancel it, [TEXT DELETED BY FORUM TEAM] ebay need to look into it.

kaya64

bargainbetty wrote: »

So, you didn't enter your details, or click the link confirming use then? If you really didn't click anything stating that you agreed to their terms, and didn't agree to to give them your bank account details (via eBay or directly) then contact eBay and ask them to check why they gave your details out to these people.

Contact the company directly and cancel, politely explaining that you did not sign up, and that your details were passed on in error - ask for a refund.

If they produce screen shots from your sign-up and agreement to use the service, and you simply didn't read the terms and conditions properly, will you come back and let us know the outcome?

I definatley did not give my bank account details or debit card details.

kaya64

The way they do it, you think its an ebay offer . Its right after your purchase on ebay .
I am not the only one complaining there are hundreds complaining so they are being deceiptful .

Moneymash

You must at some point have given them your debit card details for them to set-up what sounds like a continious payment authority. How else would they have access to your bank account.

Also, what are the details of the transaction? What goods or services did you purchase? Why didn't you pay via paypal? You keep saying it is a scam but don't provide any details.

I appreciate you are angry but try to give the facts, have you raised a complaint and or dispute with Ebay?

bargainbetty

If you made a purchase on eBay, then you had already entered your payment details. If you then clicked on the link to this lot, you would have had to agree to/sign up in some manner. There doesn't have to be a confirmation email for it to be valid - some require you to print the page when you log in.

If there was never a point where you had to click something saying 'Yes' (regardless of where the small print might have been), then it would be fraud.

So, file a complaint with eBay, cancel the payment on your cards, and contact the company dierctly to cancel whatever arrangement is in place. If they cannot provide screen snips of the agreement/proof, then report it to the police (non-emergency) to get a crime reference number. Hand that to your bank to start the fraud processes.

If it turns out you did click on something (it's easily done) then your best bet is just to try for cancellation. Calm down and have a proper look at the links to the website, and email them asking for details of your 'account' with them, so you can figure out where you are, but be polite to them - you will catch more flies with honey than with vinegar!

mawey

Just did a quick search and looks like it could be this company:

Clicky

amyloofoo

bargainbetty wrote: »

If you made a purchase on eBay, then you had already entered your payment details. If you then clicked on the link to this lot, you would have had to agree to/sign up in some manner. There doesn't have to be a confirmation email for it to be valid - some require you to print the page when you log in.

If there was never a point where you had to click something saying 'Yes' (regardless of where the small print might have been), then it would be fraud.

So, file a complaint with eBay, cancel the payment on your cards, and contact the company dierctly to cancel whatever arrangement is in place. If they cannot provide screen snips of the agreement/proof, then report it to the police (non-emergency) to get a crime reference number. Hand that to your bank to start the fraud processes.

If it turns out you did click on something (it's easily done) then your best bet is just to try for cancellation. Calm down and have a proper look at the links to the website, and email them asking for details of your 'account' with them, so you can figure out where you are, but be polite to them - you will catch more flies with honey than with vinegar!

That's exactly what's happened here I think. Complete Savings have a deal with paypal, thetrainline and a bunch of other sites where customers who click on their ad and sign up during the payment process receive a discount. I'm guessing the OP didn't properly read what they'd signed up to and it's easily done. I found this, which may help:

Can I cancel my Complete Savings membership?


Yes, you can cancel at any time. The Complete Savings membership terms are month to month, so if at any time you decide the programme is not for you, you can contact them via free phone, email or through the Complete Savings website and request a cancellation. They have invested in a dedicated Customer Service Centre to help with all member enquiries.
If you want to cancel your membership you can do so via one of the following channels:

• A free phone customer service telephone number staffed by representatives 6 days a week - 0800 389 6960
• A Customer Service Interactive Voice Response (IVR) system, available 24/7
• Email - [EMAIL="customerservice@completesavings.co.uk"]customerservice@completesavings.co.uk[/EMAIL]
• Website - www.completesavings.co.uk

OP, I recommend you contact them to cancel and request a refund (although you might be lucky to get this if you used your 20% discount).

benroles

I have to say I disagree with the advice here. There is a banner to sign up but the T&C make it quite clear that it costs £10 a month although that fee is waived in the first month. As a member you can claim £20 in the first month as a bonus on any purchase plus the standard £10 cash amount. So in the first month you can make £30 (no fee first month as I stated).

Even after that though you can claim £10 back making it 'cost covering'.

However, I like the fact you can buy up to £100 of gift cards (boots, argos etc.) for £80. So that's another bonus.

[TEXT DELETED BY FORUM TEAM]

However, to call it a scam is far fetched and as someone has stated it's easy to cancel with no fuss.

I've joined a few of these schemes over the year (I have a strong feeling they are all ran by the same company) and given they all have a free month have effectively make £30+ of each one.

I'm thinking of keeping my current one going though as I will always make the £10 claim thus covering my membership money and since I pay the fee on a cash back credit card actually make a minute amount of money.

Anyway - I agree it's aimed at slightly catching people out but if you play them at their own game you can easily 'win' of this kind of arrangement.

B.