can car insurance take money from my account?

cheryllou2002

I had an accident in January. The woman involved put in a (dubious) claim. I got my renewal policy with Tesco in April, and the premium had not gone up as I expected. I presumed it was because the case has not closed yet. Then I got a letter saying I owed them £149 because of the accident (no further explanation), then a week later a letter saying thanks for the correspondence (I haven't spoken to them), and I owe them £39, which they have taken out of my account. Is this legal? As far as I'm concerned, I have a legally binding document with them until April next year, and surely they can't just take money out of my account without my say-so? Who can I complain to if discussion with Tesco proves fruitless?

DCFC79

Why not contact Tesco first to see whats what but do it via post,

cheryllou2002

done that, they sticking with their story

wealdroam

cheryllou2002 wrote: »

done that, they sticking with their story

Then why not tell us their explanation of the two amounts?

I assume you asked them that?

To answer your original question, no they cannot do that.

Although details are sketchy, you seem to be implying that you have arranged a Direct Debit so that Tesco Car Insurance can take money due.

Under the Direct Debit Guarantee, in this post you will find a link to it, they must inform you beforehand about money they intend to take.

Read the DD Guarantee, and if appropriate, ask you bank to refund the money.


Oh dear, we have another thread on this subject.