Trouble with the TL...

princessdon

what is your job exactly?

From what you describe you are 1st line support help desk, but want to be 2nd/3rd line and be involved with projects?

Is there a distinction in your job title - or is everyone on the helpdesk titled the same and they choose individuals to assign to a project based on skills/favouritism etc.

I

getmore4less

marybelle01 wrote: »

But I do have a question about that possible "feeling there is something else..." that getmore4less has alluded to. You've been there for nine months and the first two or three were ok, then you started keeping a diary of things, making complaints and have now submitted a grievance. Are you constructing a case for race discrimination?

Actualy that as not what I was thinking about*

if you read through the posts, each adds to the bigger picture and reveals more fundimental issues than the first list would indicate.

The OP has alluded to the job threat issue, which I think may be a factor. but if the supervisor is looking for career progression you normaly plan succesion so you are not blocked from moving on, this does not look to be the OP from what has been said, more likely the supervisors mate.

What i think may be the case is the OP is just not used to dealing with this sort of environment where you have to manage your own position workload and superiors.

Also OP does seem to be mixed up in what they are saying with contradictory statements.

Comments about not getting exposure to process and procedures and then says they have none!

Having to ask to leave the desk when others don't, stop asking, manage you own workload and supervisor and needed breaks. if a case is best delt with face to face go see the client go or have them come to your desk to go over the issue.

Supervisor tells them they would be first in line for another supervisor job, more likely an ego massage to try to keep you quiet see above succession management.

Getting asked to do others work, just tell them to FO** and do their own work foucus on your own/team goals.

It is not entirely clear what the roles are or if the "customers" are internal external or both. I m getting the impression that the OP has got themselves ito a situation where they are getting micri managed or just keeps asking if it is OK to do this or that rather than taking a lead.

It is also beging to sound like there are other issues if this environment is so stressfull, either the products they are supporting may be poor quality if this is resulting in a heavy work load or they are understaffed***

One aspect not covered is what will be done if you take a stance rather than putting in complaints/asking permisisons etc,
eg don't get breaks, just take them, need to visit client just go.

Perhaps some assertive training might help.


* allthough it was not clear if there were any potential discrimitory (sex,race,disability)factors I prefer to assume not.

** Choose language that makes the point but does cause issues but sounds like nothing would. Don't do what's asked when you should not be doing it, leave it at that.

*** there is also the possibility that the skill mix is wrong if the team is stuggling and getting stressed.