Revised mortgage offer with Nationwide taking for ever due to middle name mispelt

erico4

Hi,

3 months ago , we decided to sell our house as we are moving abroad. We found a buyer fairly quickly ( a first-time buyer). The whole legal process started and I believed the buyer's mortgage was agreed in principle. (Mortgage from Nationwide)

During the survey , they found some rising damp and the whole thing delayed the sale by another 3 weeks until we agreed with the buyer to knock down a certain amount of money off the original agreed price. So far nothing abnormal.

She ( the buyer) had to apply again for the mortgage as she was now asking for less ( original agreed price minus cost of repair ). Again nothing abnormal.

In the meantime, I was of course in contact with the estate agent coordinator ( yourmove) and my sollicitor to make sure that it was done quickly. (as you do)

As the original offer was agreed, obviously a new mortgage offer with a lower amount should have been agreed fairly quickly.

I was told by the estate agent coordinator that it should take only a few days. I keep calling him and my solicitor nearly every day ( as you do when you are desperate to receive the money and when you don't understand why this is taking so long) to find out if they have any news to be told that they are still waiting and that it should be imminent, information that they get from the buyer's solicitor.

Finally after a week , the buyer's solicitor receives the revised mortgage offer but with a spelling mistake in the middle name of the buyer. NATIONWIDE's mistake.

You would think that it is not a big deal and that it can be corrected in 3 seconds but NO the whole process has to start again .

I am then told by the estate agent coordinator that according to the buyer's solicitor it should not take too long to correct and...after another 7 days and many daily phone calls, my solicitor received a email from the buyer's solicitor telling her that they finally received the amended mortgage offer but with the SAME SPELLING MISTAKE AGAIN !!!

So obviously someone somewhere at NATIONWIDE is not doing their job properly and does not care.

My frustration is coming from the fact that , as the seller, the only 2 persons I can contact are my solicitor and the yourmove coordinator of the sale. My solicitor sends the buyer's solicitor an email from time to time asking for some news but obviously , she won't go the extra mile to sort that out( and what can she do?).The coordinator contacts the buyer's solicitor regularly but what does he say, what pressure does he put on them to sort it out quickly , I don't know really. If I could call them directly ( the mortgage lender or the buyer's solicitor) I'm sure I would get to the bottom of it quickly but I can only call the coordinator of the sale and at the end of the day , it is all down to the buyer's solicitor to sort it out.

My question is : what can I do to speed things up and to make sure they don't make that middle name spelling mistake again?

Who else can I contact?

This is getting ridiculous now and it drives me insane not to be able to sort out such a silly mistake myself and to have to rely on people that don't seem to be very motivated to solve the problem.

Basically all I am told is to wait but the prospect of the revised mortgage offer to be sent to the buyer's solicitor AFTER ANOTHER WEEK and with AGAIN a spelling mistake or else is haunting me.


Thank you

opinions4u

Complain. Ask for a goodwill payment - perhaps £10 a day. Also remind them that you will ask them to make good any costs incurred if more significant impacts on the chain take place.

erico4

Thank you for your answer.

There is no chain as she is a first-time buyer and I'm not buying anything at the moment.

Surely there is a way for me to talk to somebody at Nationwide ?
Can I call the buyer's solicitor myself?
Who do I complain to?
Can I speak to the financial adviser (working with yourmove) who dealt with the buyer's mortgage application? Can that financial adviser speak to Nationwide to put pressure on them or is the only option the buyer's solicitor speaking to them?

I suppose the buyer is also chasing it with her solicitor.

The information I had (from my solicitor) was that the buyer's solicitor spoke to a...manager at NATIONWIDE yesterday and that they expected to receive the amended mortgage offer by close of business yesterday. They told me the same thing last week when they informed me of the first spelling mistake instance and the revised mortgage offer was finally....sent a week later with the same mistake again. So I'm not very confident that it will be quick. I don't understand why this is so long to send a mortgage offer.

It drives me nuts.

It's just that thinking that they once again might do the same mistake for the third time drives me mad. It is so frustrating not to be able to sort it out myself.

opinions4u

I googled 'Nationwide Complaints' and got

http://www.nationwide.co.uk/contact_us/making_a_complaint/making_a_complaint.htm

erico4

Thank you but I'm the seller not the buyer so I'm not their customer so they probably won't care about it.

Andystriker

I don't think you will get anywhere complaining to Nationwide as you are not their customer and are not the one taking a mortgage out with them. If you are in contact with the buyer then you should encourage them to complain to Nationwide.

As I understand it you have instructed "YourMove" to sell the house for you. If I was you I would contact them and tell them how frustrated you are. It is not really their fault, but you need them to put the pressure on, on your behalf. I would threaten that you are considering putting the house back on the market with another estate agent because this sale is obviously not working, and that you expect YM to put maximum pressure on. I'd tell them I want it sorted withing two weeks or you will move to another Estate Agent and tell them that you expect to pay no commission to YM as the sale has not happened.

It may or may not work, but thats what I'd do.