Lloydstsb credit card

Bird1978

Hi all need some advice

I have a gredit card with lloydstsb with aboit £3000 on it - last year i had some personal difficulty and it took a while for me to start dealing with my debts - when i finally got my head around my life i contacted payplan who set me a pack with a ref number so off i went to tackle my creditors. Lloyds agreed to the payment plan after a lot of hassel with saw them offsetting on a regular basis which put me in a worse financial situation - then this year without warning I was taken off the payment plan - they insist they wrote to me I insist they didn't

They have onstantly hasseled me with phone calls at all hours of the day despite me telling them I will not talk to them on the phone - the upshot of one call is thatthey would freeze the account I was to send a financial statment and offer of payment

I sent a new financial statement with offer of monthly payment and asked they freeze the interest they refused my offer - continued to phone me and add interest

I wrote to them complaining advising that I would only converse in writing and askng them how much more they wanted me to pay when they could see from the statement I could not afford anymore - no response

I have since had a solicitors letter - i phoned the number low and behold it was Lloyds - I was told they had been trying to contact me I advised as per my letter I would not speak to them on the phone and had changed my number due to the harrassment - they had the cheek to ask for my new number - i told them what i though of them - they agreed to put the account on hold while i send a financial statement

The day after this phone call i log onto my banking they have offset and taken all my living money for the month

I phone absolutely irrate and get it refunded

Am due to fill in a financial statement tonight with another stern letter that will no doubt be ignored

Feel like i'm going around in circles in the meantime they are adding £70 per month in interest

I feel like telling them to stick it and them taking me to court?

Any advice?

Time_to_face_the_music

Hi Bird :hello:

Am not sure from your post if you are on a DMP with Payplan or you just used the information Payplan supplied you to suggest your own payment plan. If it's a DMP and you have a current account with Lloyds TSB as well as your CC, you should have been told by Payplan to move your current account before you started any payment plan. The general rule is never bank where you have debts.

The solicitor's letter is a scare tactic used by Lloyds TSB, I can't remember the name at the moment but they bought a solicitors name to use and as you have found, when you call it's actually their collections department.

We had a lot of problems with Lloyds TSB at the start of our DMP and no matter what we said or did made any difference. In the end, we contacted the FOS and they managed to get the interest stopped on one account. Why don't you give them a call and see if they can help you.

Good luck

Bird1978

Hi thanks for your reply I just used the information and did my own payment plan, i stupidly thought that if I was in a payment plan and paying regular they wouldn't offset - which they didn't - but then they took me off the plan - they said they wrote to me but they didn't as I keep all letters they have since refused my offer and are offsetting

I'm having trouble getting another bank account due to a ccj on an argos card - which by the time i got my head around the situation was too late to stop - I'm in the process of having my wages paid into my partners acount and moving all direct debits there - is this a good idea?

Am I being dull FOS?

i've threatened Lloyds with the FSA

I really am considering let it go to court after all i've already got one ccj and all the problems that go with it will another one really make that much difference?

Time_to_face_the_music

Bird1978 wrote: »

Hi thanks for your reply I just used the information and did my own payment plan, i stupidly thought that if I was in a payment plan and paying regular they wouldn't offset - which they didn't - but then they took me off the plan - they said they wrote to me but they didn't as I keep all letters they have since refused my offer and are offsetting

I'm having trouble getting another bank account due to a ccj on an argos card - which by the time i got my head around the situation was too late to stop - I'm in the process of having my wages paid into my partners acount and moving all direct debits there - is this a good idea?

Am I being dull FOS?

i've threatened Lloyds with the FSA

I really am considering let it go to court after all i've already got one ccj and all the problems that go with it will another one really make that much difference?

You can use partner's account or you could open a basic account with the Co-op, their Cashminder account comes highly recommended. Just do something ASAP to stop the offsetting because Lloyds TSB will continue doing it.

FOS is the Financial Ombudsman Service

http://www.financial-ombudsman.org.uk/

They are extremely helpul, friendly and efficient and their phone line is free so it's definitely worth giving them a call:

Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm

• 0800 023 4567

Ring them now