Advice on arranging a training session

Savvy_Sue

We had a session with juggling once, which was quite good fun as some people could already do it and were juggling with each other. But it established that I had no hand / eye coordination.

getmore4less

First establish what the real objectives of the training is.

Some aspects of good practices may be outside the scope of the objectives if they have on going costs and time implications.

If this is a single group of 45 people then be very carefull it is too many to be supervised by a single person in anything other than a classroom style session.


If you have never done a training package before one of the hardest things to get right is the schedule, getting the timings right is quite hard especialy if there is any hands on practice rather than just a lecture.

jazzypinkpuppet

Thankyou for all your help. It is a single group of 45.

The first half is all hands on, it is training on using new equipment. The second half is customer service which is what I am a bit stuck on, I want to have a few games to break it up but make it effective too.

Just out of interest is Role play a definite no no ? I actually quite enjoy it and find it funny, but I don't want anyone to feel uncomfortable.

Thanks

sarahlasvegas

If you are going to be doing this regularly I would ask to get put on a Train the Trainer type course - its worth investing a few days of your time to ensure the company internal training events are of a good standard.

45 people in one session is a lot of people. I tend to train around 12 max on Customer Exerience, and have done groups of 20 with another trainer. You're going to struggle to ensure everyone takes part with 45 - can you have someone co-facilitate (especially if you break them into small groups)

Are all 45 going to get hands on system training, or is it just you demonstrating? How long do you have for the customer service training, what is it you want to achieve with the training?

colino

Why do you think your employer is taking this seriously? If it is taking up 45 x people hour/half day/days and giving you carte blanche with no specific outcome required, I think someone is box ticking, especially if you have no qualifications in the field.
Go back to your line manager and ask them exactly what the company wants out of it and take it from there.
It's not as easy as it looks to get 45 people engaged and give you good happy sheets at the end.

jazzypinkpuppet

Thanks for your advice, I have now asked two other people to help and am planning on splitting the team into three, there are three new bits of equipment so could do a sort of speed dating thing where they go to each station and after 30 mins move to the next ? Does that sound ok ?

Basically it is a time filler, we are closed for a big refit and in order for people to still work their hours we are having training days and team building days out. It is not being judged as such although my boss will be there, so we can't just be pi**ing about all day.

The customer service part, I have a training dvd from head office and then was going say a few facts etc and maybe some role play thrown in, I think I will do that stick game too, to show if we work together we can do things better.

Do you know where I can get more information on Trainthetrainer ? I have been doing more and more small training sessions recently so might ask about it. I did gogle but about a thousand different thing came up.