Would credit expert charge me now?

zakony

I registered with creditexpert for their online credit report (free for 1 month), however, i got the message they cannot process my order, and ask me to send documents to them, i was planning to drop it as it is not worth the hassle, but would they charge me now if i'm not doing anything and just leave it like nothing happened?
Thanks for any help
here is the email :

---

We are committed to protecting your personal information and
therefore employ a rigorous identity verification system.
Unfortunately, we have been unable to confirm your identity from
the information you provided.

To ensure that we can process your order as quickly as possible,
please provide us with the following proof of identity:

· Two forms of original documentation linking you to your
current address (e.g. utility bill, bank statement, tenancy
agreement, solicitor's letter) dated within the past three
months

Plus,

· A copy of either your passport, driving licence or birth
certificate

Please post this information to the following address:

CreditExpert Customer Service
PO Box 7710
Nottingham
NG80 7WE

If you have any questions, please contact our Customer Service
team on 0800 656 9000 Monday to Friday, 9am to 6pm and Saturday, 9am to 1pm, or e-mail us on [email="CustomerService@CreditExpert.co.uk"]CustomerService@CreditExpert.co.uk[/email].

scroogey

why not just ring the freephone number and ask them? It'll cost you nowt!

ashmit

I don't know, but a response like that from them would up my interest level from 'vague curiosity' to 'full blown panic'!! Are you not concerned that the reason they can't sort your info straight out is that they've got your details wrong?

zakony

Yeah, it seems that my address is not conform with the royal mail one, it was missing the "top floor" that royal mail would suggest, teh problem is, i have all my address with all my bank, company where i work... without the top floor, so I think i need to amend a whole lot of my address, but wich i do not understand, equifax got me right. Or I would not amend anything and rely on equifax for every credit check??

Anyway, thanks for the answer